Concerns over social networks

The spread of Web 2.0 and new mobile technologies throughout the workplace is forcing IT executives to quickly examine how best to maintain control of such systems.

CIOs participating in a panel at Cisco Systems’ recent C-Scape analyst conference in San Jose discussed the challenges of managing social networks and other collaborative technologies.

Randy Spratt, CIO at McKesson Corp., a medical services company, said trying to control the new technologies is like piloting a sailboat. “You never know where the wind’s coming from and how hard it is, but you have to ride with it and keep sailing,” he said. His biggest concern is the possibility that using social networks could lead to legal trouble. “There could be loss of intellectual property, or inappropriate comments could be discovered,” he said.

Rebecca Jacoby, Cisco’s CIO, said that she has “abandoned any idea that you could possibly control” the new technologies, so she aims to teach employees how to use them properly in a corporate environment.

About 50,000 Cisco employees use wikis, which has challenged IT to create a proper infrastructure and make sure that the tools fit into the company’s business processes, she added.

“We’re playing with things and being cautious,” said Louie Ehrlich, CIO for Chevron Corp.’s global downstream operations. “We don’t have a clear strategy.”

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Featured Articles

Empowering the hybrid workforce: how technology can build a better employee experience

Across the country, employees from organizations of all sizes expect flexibility...

What’s behind the best customer experience: How to make it real for your business

The best customer experience – the kind that builds businesses and...

Overcoming the obstacles to optimized operations

Network-driven optimization is a top priority for many Canadian business leaders...

Thriving amid Canada’s tech talent shortage

With today’s tight labour market, rising customer demands, fast-evolving cyber threats...

Staying protected and compliant in an evolving IT landscape

Canadian businesses have changed remarkably and quickly over the last few...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now