A Canadian telephony provider is close restoring service five days after first reporting issues with its servers.
UPDATE: As of this (Monday) morning the status page of Waterloo, Ont., -based Fongo said all services were operational except for customer support, which was listed as having “Degraded Performance.”
UPDATE: As of Sunday morning the provider’s website was up. However, voicemail, customer support and online purchase of services were listed on the company’s status pages as suffering from “Degraded Performance.” Voice services, SMS texting and account services were suffering partial outages. Internet, mobile app services and Fongo Wireless were fully operational.
IT World Canada left phone and messages on Friday asking the company’s management for comment. No reply had been received by 11:00 Sunday.
This was a change from Friday, when the main website had a message saying it was “down for maintenance” as of 2 p.m. Eastern and many services listed on its status page were described as having a “major outage.”
These included its mobile app (which runs on top of any data or WiFi service), messaging services, account services, online store purchases, and web services such as www.fongoworks.com and www.freephoneline.ca. Fongo Works is a free business phone service.
In an email, the company said Fongo Works Desk Phones should be online by 9 a.m Eastern on Saturday, April 29.
The customer support system was listed as having degraded performance.
“Since we don’t have back-end access to our systems we cannot make changes to customer services accounts,” the status page said Friday. “Replies to support requests will be minimal due to volume of users contacting us about the outage.”
Internet services including Freephoneline, Superspeed, and Bundle DSL internet products were operational Friday. Fongo Wireless LTE Data connectivity service is working, although the user portal is not accessible.
Fongo offers a mixture of paid and free phone and internet services.
Problems began on Wednesday around 6 a.m. Eastern. At that time, the status page said, “We are having some issues with some of our servers. We are working hard to restore the service as soon as possible.”
Just before 2 p.m. Eastern the same day, the status page said Fongo Internet service was up and running.
Around 5:30 p.m. it reported, “Fongo Wireless server is working. Management portal is still under maintenance. We keep working to have all services up as fast as we can.”
Thursday morning, the status page said, “Fongo Home Phone and Free Phone Line services are partially UP. We continue to work hard to restore all services.”
This morning the status page reported Fongo Home Phone services are back online. “Fongo Works Pro Devices will be slowly coming online over 24 hours (starting 11am, Apr. 28).”