Rogers CEO Guy Laurence suddenly steps down

Rogers Communications CEO Guy Laurence has suddenly left the company, it was announced this morning, without an explanation about why he stepped down.

The Globe and Mail noted this morning that last month Laurence told a Canadian Club lunch in Toronto that he had bought a house here and recently qualified for permanent residency as a Canadian.

The company intends to hire intention to hire former Telus CEO Joseph Natale as president and chief executive officer as soon as he is in a position to join Rogers, the company said. Until then long-time Rogers chair Alan Horn will act as president and CEO.

Natale left Telus after only 15 months in the post. According to one financial analyst he has a non-compete clause that would keep him away from a competitor until July 2017.

Laurence at Rogers annual meeting April 2016. Photo by Howard Solomon
Laurence at Rogers annual meeting April 2016. Photo by Howard Solomon

“We have appreciated Guy’s leadership over the last three years,” Edward Rogers, deputy chairman of Rogers Communications Inc. said in a statement “He has moved the company forward re-establishing growth, introducing innovative programs like Roam Like Home, while getting the company ready for its next phase of growth. On behalf of the Rogers family and the Board, I’d like to thank Guy for his competitive spirit and many contributions.”

“Following the transition, the board will look to Joe to take the company forward and continue the momentum we’ve established in the past couple of years,”  Horn said in a statement. “Joe is a proven executive who has deep experience delivering strong financial results in a highly competitive and complex industry. His focus on the customer experience and demonstrated expertise delivering operational success makes him well suited to lead Rogers through the challenges and opportunities ahead.”

“During the transition, it’s business as usual,” said Horn. “We have a strong management team that will continue to execute the plan and build on the momentum we have established as we head into the fourth quarter.”

At the same time the company released its unaudited financial and operating results for the third quarter ended September 30, which showed net income had decreased to $220 million from $464 million compared to the same period a year ago as a result of higher investment-related expenses, primarily as a result the wind down of the Shomi streaming service (a joint venture with Shaw Communications). However, there was higher adjusted operating profit.

Total revenue for the quarter was $3.49 billion, compared to $3.38 billion for the same period a year ago, a three per cent increase. The increase was largely driven by growth in wireless service and media revenue of six per cent and 13 per cent respectively.

Those looking for reasons for the change at the top might also see that in the release the company issued financial figures for the first nine months of the year that showed net income of $862 million during that period, down from just over $1 billion for the same nine months in 2015.

During his term Rogers spent big two years ago to get NHL broadcast rights, then overhauled  Hockey Night In Canada. However, rating dipped and this year long-time host Ron Maclean was brought back and some of the glitzier sets were abandoned. At the Rogers annual general meeting in April Laurence insisted that the broadcast makes money — at least now — and “will absolutely, definitely, without any shadow of a doubt make a profit” this year. “Trust me; it makes money, we’re happy with it.”

Laurence also had to deal with widespread trend in the industry of declining sales of print publications, announcing last month that it had reduced the print schedules of Maclean’s, Chatelaine and Today’s Parent and ceased publishing print editions for Canadian Business, Flare, MoneySense and Sportsnet magazines. The company also said it wants to sell its trade publications and French-language magazines.

Shomi was supposed to be the way of the future, a way of competing against over the top content providers like Netflix. But facing small enrolment Rogers and Shaw said the service will end next month.

Laurence was named as the incoming CEO from Vodafone UK almost exactly three years ago to lead the company after the death of founder Ted Rogers. He vowed to shake up the company, and he did. Among the changes was hiring Cisco Systems Canada head Nitin Kawale to be president of Rogers’ enterprise business unit, a sign that the company intended to compete more aggressively against Telus and Bell Canada for business customers.

Equally aggressive was the continued fight against Telus and Bell in wireless. In 2014 Rogers became the first carrier in the country to shift from LTE to  LTE-Advanced, which roughly doubled the download speeds cellular users could see with devices that can handle the technology. He also bought fading startup Mobilicity, gaining some valuable spectrum.

“I think that Joe Natale is a great choice for Captain of Team Rogers,” commented telecom analyst Iain Grant of the SeaBoard Group in an email.  “He knows the marketplace, he knows the competitors and he knows the government and its agenda as well.”
On the plus side for Laurence during his term, Grant said, was the “Roam like Home” cellular roaming policy, which Grant called innovative. The NHL TV rights were a “bold move”, while opening the pocket book for the Toronto Blue Jays baseball team (owned by Rogers) appears to have paid off with playoff appearances in the last two years. The Mobilicity purchase was made right under the arms of Telus, Grant added, which had been pursing the startup.  Negatives include the closing of Shomi and the the magazines, he added.
“The Rogers board has obviously been looking for some time to already have a candidate that has been approved,” Grant added.  “Key question is why pull trigger now … rather than wait for Natale non-compete to perfect [next year].” That suggests to Grant there has been a “show-down at the Rogers corral.”
 “The fact that a successor was identified, vetted, interviewed and chosen, and named, suggests that the evening of 16 October was only the end of the nights of the long knives. My bet is that the board has been working on this for much of the summer.”
Financial analyst Aravinda Galappatthige at Canaccord Genuity said in a note to investors that “there was a growing perception that Rogers was getting back on track as evidenced by the strength in its stock price both this year and the second half of last year. In that backdrop, the initial reaction [to the departure] may well be negative. On the flip side, this may spur some speculation around a restructuring at Rogers, with potential spin-offs etc., which may release incremental value. However, this is not immediately evident.”
In April at the company’s annual general meeting Laurence told shareholders 2015 had been “a good year. We re-established momentum in wireless and Internet, began our journey to fix TV and media and made good progress on customer experience.” The company is scheduled to launch a new IPTV service before the end of the year.
In May, 2014 — five months after he officially became CEO — Laurence announced his roadmap for the company. Dubbed Rogers 3.0, one of the main priorities was to improve customer service. Others were to drive meaningful growth in the business market, invest and develop staff, deliver “compelling content anywhere,” focus on innovation and network leadership, and bring services together under the One Rogers brand.

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Howard Solomon
Howard Solomon
Currently a freelance writer, I'm the former editor of and Computing Canada. An IT journalist since 1997, I've written for several of ITWC's sister publications including and Computer Dealer News. Before that I was a staff reporter at the Calgary Herald and the Brampton (Ont.) Daily Times. I can be reached at hsolomon [@]

Featured Article

ADaPT connects employers with highly skilled young workers

Help wanted. That’s what many tech companies across Canada are saying, and research shows that as the demand for skilled workers...

Related Tech News

Tech Jobs

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Tech Companies Hiring Right Now