At an Avaya user conference in Boston Monday morning, executives outlined the company’s roadmap for the future, which leans heavily on unified next-generation communications and business collaboration software. Avaya CEO Kevin Kennedy (pictured) says Avaya will be “leading with applications” that allow for management of the full data center stack.
“Data and infrastructure are crucial, but the speed and veracity in the industry is in the application layer,” he says. “Organizations will be redesigned by pulling infrastructure under application, which gives the network the opportunity to not just be application aware, but application sure, meaning the application configures the network to guarantee the operation of those applications.”
Moving from a telecommunications and network hardware company up the stack into the application layer seems like a natural fit for the company, says Zeus Kerravala, principal analyst at ZK Research. “There’s a sea change in IT now,” Kerravala says. “More cross-function decisions are being made. It’s not just one group within an enterprise making the decision, its being done at a higher level. That opens up new buyers and new opportunities.”
To prepare for the transition, Avaya has gone through a variety of changes in the recent months. For example, there have been a series of personnel moves at high-level positions, such as Mohammed Ali, SVP and president of client services, and Alan Baratz, technology evangelist, recently leaving. A handful of new senior executives, many of whom are from Cisco, have come on board, including corporate strategy and development executive Pierre-Paul Allard, networking head Marc Randall (both of whom have worked at Cisco) and Mike Runda, now SVP of service delivery. The company is in the midst of determining its financial strategy as well, including when it will move forward with plans for an initial public offering.
Unified management software is an area where users will increasingly look to invest, predicts Rod Sagarsee, president of the International Avaya Users Group, which sponsored Monday’s conference. While most enterprises are still in the early stages of adopting such management software, he believes it will catch on as next-generation communications tools, such as data center collaboration, videoconferencing and cloud computing, continue to gain traction. “In the future it will be a matter of having full collaboration across the enterprise,” he says.
The company has various products in these areas and Kennedy promised additional rollouts in the coming months. On the collaboration side, for example, Avaya executives demonstrated a videoconferencing tool based on the company’s Aura platform. Its Flare user interface recently extended integration on to iPad tablet and the company has its LiveEngage, another conferencing tool.
While the company is making moves, analysts say Avaya is in a highly competitive market. Within enterprises there may even be departments using products or services from competing companies, such as Avaya, Cisco and Microsoft. The key, says Gartner analyst Steve Cramoysan, will be providing a truly unified environment that eases the management of the collaboration, telephony and contact center divisions.
“They need to build some credibility with customers that they can deliver the full stack,” he says. While Avaya has been a mainstream player in legacy telephony and contact center operations, it’s in a crowded market when moving into the next generation communication management systems.