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Help Wanted: Lead Ontario's enterprise IT efforts
Thursday, October 07, 2010
Help Wanted: Lead Ontario's enterprise IT efforts
The clock is ticking to submit an application for one of the hottest opportunities at Jobs.ITWorldCanada.com this week. Plus: Lavalife is desperately seeking some mobile love!
Meet the Judges: Paul Swinwood
Thursday, June 24, 2010
Meet the Judges: Paul Swinwood
IT LEADERSHIP AWARDS: We profile the people who’ll be evaluating the nominees for ComputerWorld Canada’s IT Leadership Awards. First up, the chair of the judging committee
New management structure installed at Bell
Thursday, July 10, 2008
New management structure installed at Bell
As soon as George Cope took over as CEO of BCE, he announced what was called a streamlined management structure for Bell Canada. In a statement he promised to improve customer service and roll out new network initatives
YourTech offers online alternative to 'Beetle' riding geeks
Monday, June 11, 2007
YourTech offers online alternative to 'Beetle' riding geeks
YourTechOnline.com, a Kelowa, B.C.-based tech support firm says its technicians are "geekier" than their Beetle riding counterparts
home central field support general manager, Sears Canada
Monday, May 16, 2005
home central field support general manager, Sears Canada
Sears Canada today announced one of the largest sales force automation technology rollouts by a Canadian company. Six-hundred-and-twenty-five Sears Canada field support technicians across the country will use mobile devices powered by this technology to do their job better.
Hiring the right IT employee
Monday, January 05, 2004
Hiring the right IT employee
After taking a long, hard look at commercial CRM packages for use in Humana Inc.'s call centre, the company's executives found them too expensive. Then an IT analyst there came up with a creative solution based on in-house software, a few low-cost purchases and some custom programming.
Remote monitoring eases headaches
Thursday, April 03, 2003
Remote monitoring eases headaches
Robert Horwitz admits flat out that he is not a computer expert, and he doesn’t consider many of his staff to be experts either.
An outside eye keeping watch
Thursday, March 20, 2003
An outside eye keeping watch
Robert Horwitz admits flat out that he is not a computer expert, and he doesn’t consider many of his staff to be experts either.
Help desk tops IT's hottest jobs
Wednesday, October 02, 2002
Help desk tops IT's hottest jobs
IT professionals working on company help desks experienced the strongest growth in the job market, according to a Robert Half Technology report released on Thursday.
Wireless handhelds help Pepsi techs go paperless
Wednesday, April 24, 2002
Wireless handhelds help Pepsi techs go paperless
Service technicians for The Pepsi Bottling Group in the U.S. used to generate three million pieces of paper per year while making routine repairs to soda fountains and vending machines. But after a year-long roll-out of wireless handheld computers, that paper mountain has completely disappeared.
Keeping an eye on all your parts
Sunday, January 06, 2002
Keeping an eye on all your parts
Although supply-chain management and collaboration for finished goods has received much attention of late, management of service parts and content needed for maintenance and repair of goods already in the market is moving to the forefront.
Web tool makes for good conversation
Thursday, April 19, 2001
Web tool makes for good conversation
In October, Vic Nagy, hotline operations manager at Ford Motor Co. in Dearborn, Mich., hired a new virtual service representative he dubbed "Ernie."
CRM solution ties it all together
Thursday, June 01, 2000
CRM solution ties it all together
Dual career paths reduce turnover
Thursday, March 11, 1999
Dual career paths reduce turnover
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