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Articles Tagged - process improvement

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Payback time for ITIL
Saturday, March 07, 2009
Payback time for ITIL
A vast majority of executives involved in ITIL initiatives believe that the guidelines have produced benefits; however, few can quantify those gains in terms of cost savings or quality improvements. As a result, many are questioning their investment in the best-practice guidelines
Examining IT’s role in business process change
Friday, November 30, 2007
Examining IT’s role in business process change
What are the key success factors in business process change projects? What culture-shaping levers are important tools in introducing such change? How do you deal with employees that can’t adapt to the new process? At CIO Canada’s fall roundtable, five Canadian IT executives offered their insights on a variety of tough questions around IT’s role in business process change. Here are the highlights.
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