Friday, March 30, 2012
IT outsourcing system is broken But if it's broken, how can service providers fix it?
Thursday, March 22, 2012
Security event covers cards, PINs and fingerprints Sentry Metrics Inc. event looks at challenges facing enterprises dealing with security breaches, password overloads, and dodgy outsourcing
Monday, March 12, 2012
Integration in the cloud Mohawk Fine Papers saves millions by using the cloud as a central integration point for all its B2B transactions
Monday, March 12, 2012
Is your outsourcer agile enough? More companies are choosing agile development to create user-friendly, quickly evolving enterprise apps. Here's how to decide if your outsourcer is up to the task
Wednesday, February 15, 2012
Ontario should outsource IT further: Report The debt-laden province needs to look at shifting as much of its information technology systems as it can to the private sector, says commission
Thursday, February 02, 2012
U.S. firms should disclose offshore hiring: lawmaker That bill, the U.S. Call Center and Consumer Protection Act., requires that call center workers disclose his or her location if a caller requests it
Wednesday, January 04, 2012
Unilever picks Capgemini for global data warehouse project The consumer goods giant is creating its first Enterprise Data Warehouse, with the aim of getting real-time data on its global customers, markets and operations
Wednesday, November 09, 2011
SEC probe of Computer Sciences Corp. expands Alleged "intentional misconduct" has been discovered in Australia, CSC's vice-president says, and unnamed people have been suspended
Friday, September 23, 2011
CSC acquires Indian testing company AppLabs The independently owned software testing company was looking for an exit strategy for one of its main investors
Thursday, September 08, 2011
Offshoring increases need to protect live test data: Report U.S.-based vendor Compuware finds that organizations using real customer data for testing risk breaching the Data Protection Act. This risks involved
Wednesday, September 07, 2011
Retailer Thorntons aims for £2M savings from outsourcing The chocolate company aims to invest further in online channels, while shutting physical stores. How outsourcing will make that happen
Wednesday, September 07, 2011
What HP's new strategy means for its outsourcing customers Hewlett-Packard's planned shift away from hardware is telling of the future of its IT services business, but more importantly, what does it mean for its outsourcing customers?
Friday, September 02, 2011
IT outsourcing tips we can learn from midsized companies While midsize companies came later to the IT outsourcing party than their big company counterparts, recent research shows that they may get more out of their IT services deals. How they do it
Tuesday, August 30, 2011
Infosys starts offering cloud-based business platforms Cloud applications are part of the India-based outsourcer’s strategy to focus on intellectual property in order to boost revenue. Twenty large enterprise customers have already signed up
Monday, August 08, 2011
Indian outsourcers see gold in U.S. credit downgrade Nasscom, India's National Association of Software and Service Companies, said customers turn to India to slash costs during an economic slump
Friday, August 05, 2011
China's IT outsourcing firms want to rise up the value chain Facing rising labour wages and increased competition, Chinese outsourcing companies plan to invest more in providing IT solutions rather than low-cost labour
Wednesday, August 03, 2011
ServerBeach opens the box for ‘do-it-yourself virtualization’ The Vancouver-based hosting provider introduces tools for those customers who want greater control over their dedicated servers to allocate resources in whichever way they please
Tuesday, August 02, 2011
CIOs lack adequate cloud computing knowledge A survey of cloud providers and outsourcers returns some embarrassing scores on the cloud skills of IT executives
Monday, August 01, 2011
Why IT outsourcing deals are shrinking in size The total contract value of outsourcing agreements signed during the first half of 2011 dropped roughly 20 per cent compared to the same period last year, according to outsourcing consultancy TPI
Wednesday, July 27, 2011
Four new offshore captive centre models worth considering Despite their flaws, captive centres are thriving. Yet, it's important to note that, today, they operate under new models, and 30 per cent of their work is now technology, including IT support and development work
Friday, July 22, 2011
How offshoring can kill innovation Harvard Business School professors David Pisano and Willy Shih argue that "moving up the value chain" with offshoring can irreversibly damage a company’s—and a country’s—competitiveness and ability to innovate
Wednesday, July 20, 2011
Wipro's growth lags competitors despite offshoring boom The results of Wipro's re-organization are expected to show later this year. One analyst assesses Wipro vis-à-vis rivals Tata Consultancy and Infosys
Monday, July 11, 2011
Outsourcing customers focus too much on SLAs: survey While tight SLAs are critical to IT and business process outsourcing deals, they can distract customers and providers from larger transformation opportunities in their relationships, is one survey finding from Accenture and the Shared Services and Outsourcing Network (SSON)
Thursday, June 23, 2011
Outsourcing: How to avoid contract disputes For all their verbosity, outsourcing contracts are filled with generalities and open questions, which can present major problems when conflicts between outsourcer and customer inevitably arise. Tips to help your outsourcing relationship
Thursday, June 09, 2011
Indian outsourcers' staff shortages impact service quality Staff shortage and attrition faced by Indian outsourcers is affecting quality in the face of a surge in demand, according to analysts. Thoughts on the top five Indian service providers