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Thursday, March 03, 2011
Why internal IT and outsourcing cultures clash The internal culture inevitably clashes with that of the service provider, which values process discipline, predictability, and consistency. Higher costs and lower productivity often result
Monday, December 20, 2010
11 outsourcing trends to watch in 2011 Outsourcing activity is expected to creep back in 2011, but things are hardly getting back to normal in the IT services space. The new year will be marked largely by upheaval--smaller contracts, cloud-related chaos, increased offshoring and decreased quality, for a start
Wednesday, March 17, 2010
Are your outsourcer's prices too low? It’s good to benchmark your outsourcer's prices periodically against the market. If you find your provider's rates are too low, that could signal red flags
Monday, January 11, 2010
Six tips for choosing the right outsourcer It’s a decision that will determine your future relationship with an IT services provider. But sourcing advisors are not equal: big name firms won’t necessarily give you the attention you need and startups may not have the experience
Friday, October 16, 2009
Tata profits up but outsourcing market still tight India’s largest outsourcer reports a growth in profit, but Tata Consultancy Service says a full bounce back in revenue growth rates for outsourcing is still some time away...
Monday, January 12, 2009
CNG Global launches managed network services An Ottawa-based global telecommunications services company offers a “Canadian alternative” in the IT managed services market. Why an analyst thinks the company’s size might hinder its multi-vendor approach
Thursday, February 22, 2007
Primavera outsources agile product development to India Primavera Systems Inc., a vendor of enterprise project management software, has outsourced product development using the agile development process to the Indian operation of product engineering outsourcer Symphony Services Corp. 
Tuesday, December 19, 2006
Outsourcer Sutherland expands in the Philippines U.S. outsourcer Sutherland Global Services Inc. has opened its third business process outsourcing (BPO) delivery center in Clark, Pampanga, in the Philippines, taking its total number of staff in the country to 2,000. 
Thursday, August 17, 2006
Outsourcing turns to IT security Experts agree that security is one of the toughest IT elements to outsource, but that isn't stopping the practice from catching on in Canada.
Thursday, March 02, 2006
In-house IT: Small firms might consider a divorce If they had to do IT all over again, some companies might decide not to do it themselves. It’s a result of assessing what’s core to your business, explains Sebastien Ruest, the vice-president of services research for IDC Canada in Toronto.
Wednesday, March 01, 2006
Satyam expands in China as costs rise in India Indian outsourcer Satyam Computer Services Ltd. is expanding in China to address the local market and hire qualified staff for its global business, a company executive said Wednesday. 
Thursday, February 16, 2006
Outsourcing's U-turn The concept of outsourcing IT functions to third-party service providers has been moving full-steam ahead in recent years, but if new trends are any indication, it could be making a bit of a U-turn — back in-house.
Thursday, September 15, 2005
How to improve outsourcer relationships When Jeff O’Hare came to New York-based Cendant in April 2003, he was given a mandate: Fix a major outsourcing relationship that had become ugly just 18 months into a 10-year contract. The travel and real estate services firm’s CIO recognized that O’Hare’s specific turnaround experience in two different organizations would do wonders in getting the relationship back on track.
Tuesday, August 02, 2005
Indian outsourcer Infosys expands in China Infosys Technologies Ltd., India's second-largest software and services outsourcer, announced Wednesday that it has signed a letter of intent with the Shanghai Zhangjiang Hi-Tech Park to set up a new software development campus in Shanghai. 
Thursday, September 23, 2004
Manulife, CGI open Halifax IT development centre Financial services firm Manulife Financial Corp. on Thursday finalized an agreement with IT outsourcer CGI Group Inc. that will see the creation of a new information technology development centre in Halifax. 
Thursday, September 18, 2003
TECHXNY: Show eyes outsourcing trends for changing times NEW YORK — Corporate executives need to think long-term and may have to discard old notions of how to deal with service providers, according to industry experts at the OutsourceWorld conference in New York this week.
Monday, August 04, 2003
How to compete Can you compete against outsourcing? Sure you can. Are you competing against outsourcing? Probably not. Why not? Probably because you think the decision to outsource or not to outsource is one that's outside your control. You figure no one will ask you whether your IT shop's work should be shipped to India or Canada or Ireland or China or even just to some army of cube slaves on the other side of town.
Thursday, August 08, 2002
Special Delivery Enterprises across North America are finding that an application once thought of as basic has made its way onto the list of mission-critical items to manage.
Thursday, October 04, 2001
Communication is key to outsourcing It’s harder to execute than it is to communicate, but one analyst says that the practice of acquiring the right outsourcing service boils down to one childish bargain.
Thursday, August 23, 2001
Balance your Web services outsourcing Outsourcing Web-based services is clearly a trend among Fortune 500 companies. For busy chief information officers, the possibility of buying software and services "by the drink" is enticing. These services not only deliver more flexibility and lower cost, but they also promise economies of scale and improved service from focused experts. Savings vary but could run into millions of dollars per year. Which Web services should you outsource? And will the benefits deliver value to your company and customers?
Friday, January 12, 2001
IT department can be a hurdle to ASP acceptance While application service providers continue to make inroads on the way to an anticipated multibillion-dollar market, a key hurdle remains: the worry on the part of some IT managers that they and their staffs may ultimately be displaced if applications are shuttled to an outsourcer.
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