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Salesforce offers to help service reps with Service Cloud solution

Salesforce.com has added a data science analytics capability to its customer relations management (CRM) platform by incorporating a new Intelligence...

March 9th, 2015 Nestor E. Arellano

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Enabling Small and Midsize Businesses to Acquire and Retain Customers in an Evolving Digital World

Download this white paper to learn how supporting IT infrastructure impacts the value  derived from intelligent applications (e.g. salesforce automation,...

February 20th, 2015 IT World Canada Team

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Software that improves customer relationships and business strategy

IT professionals and decision makers are becoming increasingly aware that implementing technology without a clear cut need does not contribute...

November 18th, 2014 Arik Kalininsky

A row of tags at a Microsoft Dynamics conference

Microsoft boosts Dynamics family

When I was at the Microsoft Build conference earlier this year the company announced its Cortana digital personal assistant. I...

November 9th, 2014 Howard Solomon

Salesforce Dreamforce 2014 CIOs Canada

What CIOs should be running instead of an IT department

If Salesforce.com can rebrand its core products and services as “the customer success platform,” there should be no reason why...

October 14th, 2014 Shane Schick

Call Centre Staff

Mitel Networks extends contact centre solution for Lync

When Microsoft added enterprise voice capabilities to Lync 2013 Server, many of its partners seized the opportunity to leverage them...

October 14th, 2014 Howard Solomon

FEATURE SAP Fiori

SAP makes Fiori UX free

Organizations that use SAP AG’s software will now be able to give those enterprise resource planning (ERP) and customer relationship...

June 3rd, 2014 Brian Jackson

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KPMG announces new enterprise app incubator

It's a truism that the era of Big Data has added huge challenges for enterprises seeking to unlock the value...

May 30th, 2014 Andrew Brooks

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Kony introduces MBaaS, pre-packaged mobile apps

As line of business managers begin to take over more of the responsibility for developing enterprise mobile strategies away from...

May 20th, 2014 Andrew Brooks