helpdesk

Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

A recent survey found that, surprisingly, a majority of users were satisfied with their IT help desk. Now a new...

July 23rd, 2015 Gary Hilson

tec-advisor

An inside look at an online tool to source ERP and other enterprise applications

A Montreal company is looking to help organizations choose enterprise software, but users had best be ready to do some...

June 19th, 2015 Gary Hilson

Ofoffice women in IT, workers, Microsoft

Microsoft’s Dynamics CRM gets social, analytics enhancements

Dynamics CRM 2015, the customer relations management solution unveiled by Microsoft in November, received its spring update which focuses on...

March 16th, 2015 Nestor E. Arellano

133958124

Salesforce offers to help service reps with Service Cloud solution

Salesforce.com has added a data science analytics capability to its customer relations management (CRM) platform by incorporating a new Intelligence...

March 9th, 2015 Nestor E. Arellano

Shutterstock.com

Enabling Small and Midsize Businesses to Acquire and Retain Customers in an Evolving Digital World

Download this white paper to learn how supporting IT infrastructure impacts the value  derived from intelligent applications (e.g. salesforce automation,...

February 20th, 2015 IT World Canada Team

Shutterstock.com

Software that improves customer relationships and business strategy

IT professionals and decision makers are becoming increasingly aware that implementing technology without a clear cut need does not contribute...

November 18th, 2014 Arik Kalininsky

A row of tags at a Microsoft Dynamics conference

Microsoft boosts Dynamics family

When I was at the Microsoft Build conference earlier this year the company announced its Cortana digital personal assistant. I...

November 9th, 2014 Howard Solomon

Salesforce Dreamforce 2014 CIOs Canada

What CIOs should be running instead of an IT department

If Salesforce.com can rebrand its core products and services as “the customer success platform,” there should be no reason why...

October 14th, 2014 Shane Schick