What CIOs should be running instead of an IT department

If Salesforce.com can rebrand its core products and services as “the customer success platform,” there should be no reason why CIOs couldn’t rebrand IT departments as customer success departments. I can already imagine

Published on: October 14th, 2014 Shane Schick

Mitel Networks extends contact centre solution for Lync

When Microsoft added enterprise voice capabilities to Lync 2013 Server, many of its partners seized the opportunity to leverage them to create contact centre solutions. They include Ottawa-based Mitel Networks, whose MiContact Center

Published on: October 14th, 2014 Howard Solomon

SAP makes Fiori UX free

Organizations that use SAP AG’s software will now be able to give those enterprise resource planning (ERP) and customer relationship management (CRM) tools a free facelift. Fiori -- an interface that is more

Published on: June 3rd, 2014 Brian Jackson

KPMG announces new enterprise app incubator

It's a truism that the era of Big Data has added huge challenges for enterprises seeking to unlock the value in that data. That's why data analytics is such a booming field right

Published on: May 30th, 2014 Andrew Brooks

Kony introduces MBaaS, pre-packaged mobile apps

As line of business managers begin to take over more of the responsibility for developing enterprise mobile strategies away from the overworked IT house, the pressure is on to simplify the process of

Published on: May 20th, 2014 Andrew Brooks

Crafting the best customer experience

TAMPA – There’s an e-word tossed around a lot here at this week’s IBM’s SmarterCommerce conference, and it’s not e-commerce: It’s “experience.” Almost every presentation by an IBM official and almost every case

Published on: May 14th, 2014 Howard Solomon

SaaS delivers quick and long-term ROI, Forrester says

Some of us think of long-term value as an exercise in deferred gratification – short-term pain for long-term gain. A payoff right now and down the road seems like too much to hope

Published on: April 27th, 2014 Andrew Brooks

The link between the Internet of Things and CRM

When Google bought home connected device maker Nest earlier this month for US$3.2 billion, people wondered about the strategy. The company makes equipment for your nest – get it? – such as wirelessly-connected

Published on: January 31st, 2014 Howard Solomon

Salesforce.com throws support behind OpenStack

Cloud customer relationship management vendor Salesforce.com has thrown its support behind open source cloud platform OpenStack, the Wall Street Journal reports – though the company itself is remaining mum on the issue. Editor

Published on: December 19th, 2013 Dave Webb