Billing systems are transforming into complex monetization platforms

Customers want choice, but they also want simplified bills. That combination means a lot of complexity behind the scenes in...

September 12th, 2016 Gary Hilson

Cyber security

Dark data creates blind spots for organizations

Dark data. It sounds ominous, but it’s not malicious; it’s simply data that’s not getting seen. For many organizations, it’s causing...

June 24th, 2016 Gary Hilson

opentext office

OpenText adds more HP assets as it looks to expand IT portfolio

As HP Inc. continues its strategy of divesting of some assets following the split into two separate entities, OpenText Corp....

June 21st, 2016 Gary Hilson


Enterprises are still not sold on the value of data sciences

When it comes to embracing data sciences in the business world, there’s no middle ground, according to recently released research....

June 3rd, 2016 Gary Hilson


Canadian contact centre software provider snags its first U.S. customer

A Montreal-based contact centre software provider has landed its first customer south of the border, which includes supporting new operations...

May 9th, 2016 Gary Hilson


ERP landscape in transition as data security keeps some deployments on-premise

The days of massive, multi-year ERP deployments across the organization may be gone, but it doesn’t mean vendors have stopped...

December 15th, 2015 Gary Hilson


Microsoft beefs up Skype for Business within Office 365, focuses on supporting data-centric initiatives

Microsoft Corp. announced a series of product updates for businesses at Convergence EMEA 2015 in Barcelona, Spain last week, all...

December 7th, 2015 Gary Hilson

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Social media and CRM: It’s not enough to just have an account

While you do not want to boil the ocean or create a runaway initiative, you can't limit innovation to only...

October 5th, 2015 Sherif Sheta


Microsoft picks up CRM expertise through Canadian acquisition

Microsoft Corp. has snapped up a Saskatchewan company to incorporate its core technology into its Dynamic CRM. The software giant...

October 2nd, 2015 Gary Hilson