Microsoft picks up CRM expertise through Canadian acquisition

Microsoft Corp. has snapped up a Saskatchewan company to incorporate its core technology into its Dynamic CRM. The software giant...

October 2nd, 2015 Gary Hilson

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Why Does the CEO Need Predictive Analytics to Grow?


August 12th, 2015 IT World Canada Team


Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

A recent survey found that, surprisingly, a majority of users were satisfied with their IT help desk. Now a new...

July 23rd, 2015 Gary Hilson


An inside look at an online tool to source ERP and other enterprise applications

A Montreal company is looking to help organizations choose enterprise software, but users had best be ready to do some...

June 19th, 2015 Gary Hilson

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Microsoft’s Dynamics CRM gets social, analytics enhancements

Dynamics CRM 2015, the customer relations management solution unveiled by Microsoft in November, received its spring update which focuses on...

March 16th, 2015 Nestor E. Arellano


Salesforce offers to help service reps with Service Cloud solution

Salesforce.com has added a data science analytics capability to its customer relations management (CRM) platform by incorporating a new Intelligence...

March 9th, 2015 Nestor E. Arellano


Enabling Small and Midsize Businesses to Acquire and Retain Customers in an Evolving Digital World

Download this white paper to learn how supporting IT infrastructure impacts the value  derived from intelligent applications (e.g. salesforce automation,...

February 20th, 2015 IT World Canada Team


Software that improves customer relationships and business strategy

IT professionals and decision makers are becoming increasingly aware that implementing technology without a clear cut need does not contribute...

November 18th, 2014 Arik Kalininsky