A row of tags at a Microsoft Dynamics conference

Microsoft boosts Dynamics family

When I was at the Microsoft Build conference earlier this year the company announced its Cortana digital personal assistant. I...

November 9th, 2014 Howard Solomon

Salesforce Dreamforce 2014 CIOs Canada

What CIOs should be running instead of an IT department

If Salesforce.com can rebrand its core products and services as “the customer success platform,” there should be no reason why...

October 14th, 2014 Shane Schick

Call Centre Staff

Mitel Networks extends contact centre solution for Lync

When Microsoft added enterprise voice capabilities to Lync 2013 Server, many of its partners seized the opportunity to leverage them...

October 14th, 2014 Howard Solomon

FEATURE SAP Fiori

SAP makes Fiori UX free

Organizations that use SAP AG’s software will now be able to give those enterprise resource planning (ERP) and customer relationship...

June 3rd, 2014 Brian Jackson

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KPMG announces new enterprise app incubator

It's a truism that the era of Big Data has added huge challenges for enterprises seeking to unlock the value...

May 30th, 2014 Andrew Brooks

Image courtesy of Shutterstock.com

Kony introduces MBaaS, pre-packaged mobile apps

As line of business managers begin to take over more of the responsibility for developing enterprise mobile strategies away from...

May 20th, 2014 Andrew Brooks

Heather Ashton, IDC Insights (ITWC photo)

Crafting the best customer experience

TAMPA – There’s an e-word tossed around a lot here at this week’s IBM’s SmarterCommerce conference, and it’s not e-commerce:...

May 14th, 2014 Howard Solomon

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SaaS delivers quick and long-term ROI, Forrester says

Some of us think of long-term value as an exercise in deferred gratification – short-term pain for long-term gain. A...

April 27th, 2014 Andrew Brooks

Smart phone graphic

The link between the Internet of Things and CRM

When Google bought home connected device maker Nest earlier this month for US$3.2 billion, people wondered about the strategy. The...

January 31st, 2014 Howard Solomon