Wednesday, May 02, 2012
NAO asks UK government for open reporting Some departments have "engaged poorly" with the major projects assurance system, says the National Audit Office
Wednesday, January 12, 2011
Ovum: Efficiency will drive gov't outsourcing, cloud use Government IT will be more open to outsourcing and cloud computing technologies in 2011 as departments work to drive efficiencies, according to analyst house Ovum
Wednesday, September 30, 2009
ICANN released from US gov't oversight A new agreement paves the way for an international review panel to oversee the Internet domain name management organization, Internet Corporation for Assigned Names and Number ...
Tuesday, May 19, 2009
IT Hero Awards: IVR system helps Ottawa hospital unclog thrombosis backlog Medication errors were cut in half at the Ottawa Hospital Research Institute after the hospital rolled out Vocantas' CallAssure automated calling system to alert thrombosis patients about dosage changes
Tuesday, January 20, 2009
Don’t shy away from internal SLAs Without a firm grasp of the services that IT delivers, business leaders might opt to axe important IT projects and staff. According to the Info-Tech Research Group, linking budget cuts to decreased services could be worth considering
Sunday, August 31, 2008
CIOs taking on new responsibilities The SVP of technology and operations role is springing up in all sorts of industries. It represents not only a new level of organizational integration between IT and the business but a new career opportunity for CIOs as well. 
Thursday, May 08, 2008
DND employs integrated approach to equipment maintenance Canada's National Department of Defence (DND) has implemented an integrated equipment and engineering maintenance approach to their services and equipment acquisitions, according to Kevin Radford of the DND. Radford, director of materiel for policy and procedures at the DND, spoke to delegates at SAP's Sapphire Conference in Orlando, Florida, about why it was so urgent for the department to take an integrated approach.
Sunday, April 06, 2008
Project Team Best Practices CIOs who can deliver projects on time, on budget and as advertised are valued members of any enterprise executive team. Here are some of the key elements to successful project delivery.
Thursday, March 27, 2008
Job prospects for project managers There's little that would better enhance a project manager's career than successfully shepherding a project through the usual litany of problems, and since none of those problems can be resolved solely through the use of project management tools and technologies, the tendency is to say that such setbacks are beyond your control. But the truth is, you can overcome these impediments, partly by focusing on soft skills like relationship-building, collaboration and communication.
Wednesday, February 27, 2008
Basel II work opens customer service opportunities The Canadian financial industry has slowly managed to overcome the latest regulatory hurdle, but analysts suggest the projects aren't just about compliance. TD Bank explains its approach 
Wednesday, November 21, 2007
Technology isn't always the solution, say health care execs Canadian health care workers are facing increasing challenges when it comes to the management of chronic disease. According to health care industry experts at a recent health care roundtable in Toronto, technology alone is not the solution; it's increased collaboration.
Thursday, October 11, 2007
Measuring performance in Canadian health care Canadian hospitals need to balance cost, privacy concerns, external accountability, the need for accurate patient information and quality improvement imperatives. The challenge is how to accomplish this delicate balance in an industry that has historically been paper-based and where information is often fragmented and housed in disparate locations.
Monday, September 24, 2007
Making strategy that sticks The process of aligning people's hearts and minds is a difficult one that requires ongoing group discussion, and wrangling. The acid test of strategy is whether it informs and constrains decision-making by compelling leaders to align their functional goals and day-to-day decision-making to the goals of the enterprise.
Tuesday, July 31, 2007
Blocks of SOA: Building services with common symbols Decades of siloed system design have left most government organizations with antique, rickety systems that don't play well with others. By putting new SOA wrappers on old proprietary applications, modular interfaces can be built, shared, linked, reused and recombined as needed. The utopia is infinite interoperability.
Tuesday, July 24, 2007
Why business models matter...and how Service Canada shifted the centre of its universe Many organizations assume that success is determined primarily by their product and service offerings, how well they meet customer needs, and on the efficiency and effectiveness of their operations. But in today's rapidly changing and complex environment, the business model is becoming equally important and arguably inseparable from the product and operational strategies in achieving success.
Thursday, April 12, 2007
The paradox of dual power The formation of Local Health Integration Networks (LHIN) in Ontario marks an important new chapter in the organization and delivery of health care in Canada's largest province. Although technology and the emergence of e-health are important drivers of this experiment in regionalization, governance will ultimately be the key determinant of success or failure.
Tuesday, January 10, 2006
How to be a vertical leader Let's face it, if you tried to take control of everything, you'd make yourself crazy. Learn how to involve everyone in the leadership and management of IT.
Wednesday, October 05, 2005
Borrowing from ATI Government managers struggling with IT security have a proven, foolproof method to guarantee that selected data will never be released. Just have someone file an Access to Information request for it. 
Tuesday, September 20, 2005
IBM preps 'BI-lite' productivity app IBM next month plans to release a new software product designed to bring business intelligence-style data views to the masses. The goal is to make it easier for workers to transform business objectives into accomplished tasks that align with an organization's larger strategy. 
Monday, July 04, 2005
Sarbanes-Oxley compliance now business as usual The effect of the Sarbanes-Oxley Act (Sox) on IT budgets is already receding, as compliance becomes just another cost of doing business, according to recent reports from AMR Research. 
Tuesday, June 14, 2005
311: More than you think Canadian municipalities adopting 311 services to provide citizens with non-emergency information have found that they’ll be setting a new standard for service. But they’ve also found there won’t be change without growing pains. The message surfaced at a session at the Lac Carling Congress in May, led by Noreen Rude, project and business manager in Customer Service and Communications with the City of Calgary, and Colleen Bell, 311 corporate lead/manager, Corporate Client Services Initiative with the City of Toronto. Rude and Bell argued that 311 could eventually afford seamless access to information services for all three levels of government. 
Saturday, November 13, 2004
Customer experience optimization: the new CEO The customer experience, at every interaction, affects future revenue and profit. Customer experience optimization ensures that his or her experience across channels and marketing media reinforce the organization’s basic brand value proposition. The Meta Group outlines how to achieve CEO in 10 steps. 
Wednesday, October 27, 2004
Bad times boost efforts to align IT, goals "The lines are starting to blur a bit -- is this guy an IS guy or a business guy?" notes one CIO.
Thursday, April 17, 2003
A cry for full-cycle governance MIT's Peter Weill says that "an effective IT governance structure is the single most important predictor of getting value from IT," (from his paper "Don't Just Lead, Govern: Implementing Effective IT Governance," coauthored with Richard Woodham). If that's true, how do we explain the fact that many organizations have not set up governance in a way that promotes value?
Tuesday, March 04, 2003
ROI: Whose job is it, anyway? Recently, I conveyed the elements of a comprehensive return-on-investment program to the IT organization of a small but fast-growing company. The presentation included how a financial forecast looked, how the company needed to plan for change when the metrics in the forecast hinted at it, and why the auditing of actual postinvestment returns was a good idea.