KPMG announces new enterprise app incubator

It's a truism that the era of Big Data has added huge challenges for enterprises seeking to unlock the value in that data. That's why data analytics is such a booming field right

Published on: May 30th, 2014 Andrew Brooks

Kony introduces MBaaS, pre-packaged mobile apps

As line of business managers begin to take over more of the responsibility for developing enterprise mobile strategies away from the overworked IT house, the pressure is on to simplify the process of

Published on: May 20th, 2014 Andrew Brooks

Crafting the best customer experience

TAMPA – There’s an e-word tossed around a lot here at this week’s IBM’s SmarterCommerce conference, and it’s not e-commerce: It’s “experience.” Almost every presentation by an IBM official and almost every case

Published on: May 14th, 2014 Howard Solomon

SaaS delivers quick and long-term ROI, Forrester says

Some of us think of long-term value as an exercise in deferred gratification – short-term pain for long-term gain. A payoff right now and down the road seems like too much to hope

Published on: April 27th, 2014 Andrew Brooks

The link between the Internet of Things and CRM

When Google bought home connected device maker Nest earlier this month for US$3.2 billion, people wondered about the strategy. The company makes equipment for your nest – get it? – such as wirelessly-connected

Published on: January 31st, 2014 Howard Solomon throws support behind OpenStack

Cloud customer relationship management vendor has thrown its support behind open source cloud platform OpenStack, the Wall Street Journal reports – though the company itself is remaining mum on the issue. Editor

Published on: December 19th, 2013 Dave Webb

The State of Canadian SMB

What are Canadian businesses planning to spend their IT budget on this year? Will that budget be greater or lesser than previous years? What technologies do they view as critical to growing their

Published on: November 11th, 2013 IT World Canada

Making CRM more useful in the enterprise

Customer relationship management software is one of the oldest categories of applications in the IT industry. As soon as databases began making their appearance in PCs people realized that CRM suites were just

Published on: November 1st, 2013 Howard Solomon

CGI Federal VP says Obamacare site is working

The Web site for the United States Patient Protection and Affordable Care Act’s health insurance exchange, is still slow but “working” according to the senior vice-president of CGI Federal which is the lead

Published on: October 24th, 2013 Nestor E. Arellano