Some organizations adopt technology to meet a vital need. Others just fall into it.
That’s what happened at London Health Sciences Centre, southwestern Ontario’s biggest hospital complex, when it decided to adopt Research In Motion’s Mobile Voice System (MVS) to expand voice coverage for some 500 staff using BlackBerrys.
There was a need – cellular coverage within a new building was lousy. MVS
, a module for BlackBerry Enterprise Server, allows BlackBerry handsets to switch between a cellular network and a local Wi-Fi network for voice calls.
But, Liam Walsh, a technical analyst at the hospital acknowledged the need wasn’t the real reason the voice and wireless network team decided to start a trial – the building had lots of cordless phones so communicating wasn’t a problem.
Nor was it looking for a way to save cellular minutes used by staff.
The reason the trial came about is the team just likes trying out new things.
In this case, when the team heard about MVS they wanted to give it a go.
“It’s kind of the way our team is,” Walsh said. “We like to try the latest technology out there, and this one seemed like it was some pretty cool technology that would have been fairly easy to integrate because we had all the major pieces.”
In the end, just trying something new led to a lot of satisfied staff.
But we’re getting ahead of ourselves.
LHSC has three sites across the city, with a combined clinical and administrative staff of 15,000. The new building is part of the Victoria Hospital Campus, which opened in 2011.
Called the North Tower, it’s a 600,000 square-foot building. Unfortunately, there are many areas that suffer from weak or no cellular reception.
MVS is a fixed wireless solution that links IP-PBXs to BlackBerrys so users can make calls almost anywhere they can get either a cellular or Wi-Fi signal. The handoff is seamless, said Andrew Short, RIM’s manager of channel product marketing. MVS also gives users core desktop features on their BlackBerrys such as call hold, call transfer and the ability move calls from a desk phone to the handset.
MVS is currently certified for Cisco System Inc.’s Unified Communications Manager, Avaya Inc.’s Aura 6.1, CS1000 Communications Server, Mitel Communications Director and IP-PBXs’ from Siemens.