Changing tack

Until recently, robust economic growth and the increasing exposure of

constituents (both consumers and businesses) to the Internet have favored

e-government strategies. Government agencies have imitated private

enterprises, by becoming more customer-centric and by laying the foundations

for greater effectiveness and efficiency. Most western countries — and

several regions and cities — have e-government strategies in place, with

some in the middle of implementing their plans. The so-called “new

economy” has played a major role in influencing levels of

ambition and priorities, as well as in identifying inhibitors and how to

face them.