Unified Communications: The Possibilities Beyond VoIP and Cost Take Out

The converged network can unify the rich and evolving communications choices – telephony, voice, video, instant messaging, web conferencing, email, voice-mail – providing users the means to interact and collaborate from anywhere, at anytime through fixed and mobile devices. Many companies have already implemented or are considering the first stage, VoIP, while others are discovering the endless possibilities. Besides cost take out, a converged network enables many new and innovative possibilities, including a range of applications that seamlessly incorporate communications with traditional information processes to rejuvenate call centres and field operations, and transform business collaboration and functionality. Join me with my guests, experts and users of these strategies, as we explore the possibilities and the business value of these innovative applications being employed and hear from research analyst, Infotech, on their key learnings from a recent Unified Communications Study of those who have implemented.

Host:

John Pickett
VP and Community Advocate
IT World Canada

Featured Guests:

Richard Vanderstar
Senior Telecommunication Engineer
SNC Lavalin

Wes Toman
Presales IT Architect
IBM Canada