Salesforce buys InStranet for call-centre tech

Salesforce buys InStranet for call-centre tech

On-demand CRM (customer relationship management) vendor Salesforce has bought InStranet, maker of knowledge-base management technology for call centres. The deal...

August 19th, 2008 Chris Kanaracus

Hosting firm gets Hyper about virtualization

Hosting firm gets Hyper about virtualization

Utility computing vendor Layered Tech Inc. is using Microsoft Corp.’s virtualization technology to offer “virtual private machines.” The Plano, Tex.-based...

July 29th, 2008 Greg Meckbach

Belden buys Trapeze Networks for US$133 million

Belden buys Trapeze Networks for US$133 million

Richmond, Indiana-based Belden Inc. is hoping to address the enterprise market with wireless solutions from recently acquired enterprise wireless technology...

July 20th, 2008 Kathleen Lau

Seven cloud computing risks

Seven cloud computing risks

Cloud computing is fraught with security risks, according to analyst firm Gartner. Smart customers will ask tough questions, and consider...

July 2nd, 2008 Jon Brodkin

Social software may fail enterprise expectations, according to study

Social software may fail enterprise expectations, according to study

According to vendor-independent analyst firm CMS Watch, a general lack of system and administrative services threatens to undermine the benefits...

June 17th, 2008 Jared Heng

Social software may fail enterprise expectations: Study

Social software may fail enterprise expectations: Study

SINGAPORE - A general lack of system and administrative services threatens to undermine the benefits of improved collaboration and networking...

June 16th, 2008 Jared Heng

Opinion: 6 Critical Tips for IT Managers and CIOs

Opinion: 6 Critical Tips for IT Managers and CIOs

Tony Treccapelli, a former interim CIO and consultant specializing in IT planning, infrastructure optimization and program management, answers CIO's questions...

April 24th, 2008 Tony Treccapelli

Be kind, rewind: CDP as a way to save your data

Be kind, rewind: CDP as a way to save your data

Over the last month, vendors like EMC Corp., Archiware and TimeSpring Software Corp. have released products with continuous data protection...

April 3rd, 2008 Greg Meckbach

Canada lags on outsourcing ROI

Canada lags on outsourcing ROI

CANADIAN COMPANIES ARE LAGGING BEHIND THEIR GLOBAL PEERS when it comes to reaping the financial benefits of IT and business-related...

March 31st, 2008 Rafael Ruffolo