Keeping an eye on all your parts

Keeping an eye on all your parts

Although SCM (supply-chain management) and collaboration for finished goods has received much attention of late, management of service parts and...

January 6th, 2002 Heather Harreld

Web tool makes for good conversation

Web tool makes for good conversation

In October, Vic Nagy, hotline operations manager at Ford Motor Co. in Dearborn, Mich., hired a new virtual service representative...

April 19th, 2001 Amy Helen Johnson

CRM solution ties it all together

CRM solution ties it all together

Budget cuts and an amalgamation of IT services were the driving forces for the University of Western Ontario's adoption of...

June 1st, 2000 Victoria Berry

Government department streamlines by outsourcing

Government department streamlines by outsourcing

The Canadian Department of Justice has found that outsourcing some of it's IT needs has allowed it to focus more...

April 20th, 2000 Victoria Berry

Dual career paths reduce turnover

Dual career paths reduce turnover

The practice of setting up dual career paths in information technology departments -- one for technicians and one for managers...

March 11th, 1999 Barb Cole-Gomolski