Getting Omni-Channel (Universal CX) Right

Getting Omni-Channel (Universal CX) Right

The consumer management world has evolved to include email, chat, social media, and mobile apps. More industry areas are beginning...

December 19th, 2015 IT World Canada Team

Social selling should focus on engagement, not the hard sell

Social networking has made it easier than ever before to connect with people you know and their extended network. This has...

December 9th, 2015 Gartner

4 ways you’re reaching international markets unintentionally

Online websites and the use of social media have expanded all markets in ways most people can only partially comprehend....

November 26th, 2015 Robert Cordray

What’s next for IT? It SMACs of a ‘third wave’ of innovation

For more than 20 years there has been talk about the digital economy, the digital society, the digital world and...

November 20th, 2015 Don Sheppard

ITWC recognized with gold & silver wins at Canadian Online Publishing Awards

IT World Canada's (ITWC) staff enjoyed another winning night at the 2015 Canadian Online Publishing Awards, continuing the company's history...

November 20th, 2015 IT World Canada Team

Keep an eye on social media for advanced cyber-attack warnings

More than one IT security expert has warned CISOs need to be proactive to thwart cyber attacks before they get...

November 5th, 2015 Howard Solomon

IT leadership and the CIO

Three online marketing strategies for 2015

Building upon the computing and online marketing changes of 2014, 2015 has ushered in a number of new strategies, which...

October 26th, 2015 Robert Cordray

Social media and CRM: It’s not enough to just have an account

While you do not want to boil the ocean or create a runaway initiative, you can't limit innovation to only...

October 5th, 2015 Sherif Sheta

Recap: #ITWCchats – Breached: Preventing and mitigating data leaks

Updated 6:02 pm E.S.T. We hosted yet another lively and informative discussion on one of the hottest trending topics: corporate...

May 29th, 2015 Hibah Ahmed