Switchboard routes multichannel support calls

Switchboard routes multichannel support calls

A Toronto-based company wants to change how businesses approach modern-day customer support by helping them incorporate social media and mobile...

January 4th, 2010 Kathleen Lau

You can be a virtual Socialite

You can be a virtual Socialite

Being social is a lot of work these days: you gotta stay on top of Twitter, entertain your Facebook friends...

December 21st, 2009 david chartier

Open vs. secure: Do CIOs have to choose?

Open vs. secure: Do CIOs have to choose?

TORONTO – Canadian CIOs that want to balance security concerns with the demand for Web 2.0 and social media tools...

September 17th, 2009 Shane Schick

Award-winner challenges conference to take on e-health

Award-winner challenges conference to take on e-health

NIAGARA ON THE LAKE, Ont. – The winner of an annual award for leadership in public service delivery challenged the...

June 16th, 2009 Dave Webb

My favourite blogger

My favourite blogger

...

February 12th, 2009

The 10 best technology bloggers in Canada

The 10 best technology bloggers in Canada

Let’s make this absolutely clear: this list is subjective. But isn’t that what an IT manager would want — someone...

April 16th, 2008 Shane Schick

Open source collaboration company folds

Open source collaboration company folds

After barely a year of operating, the founders of open source collaboration software start-up Mindquarry have shut down the company...

December 16th, 2007 Jon Brodkin

Social networking lands on compliance ‘to do’ list

Social networking lands on compliance ‘to do’ list

As enterprise employees augment the traditional forms of social networking tools with newer platforms – wikis, blogs and message boards...

August 29th, 2007 Kathleen Lau