Manitoba: At your service Government moves on Multi Channel service delivery

Manitoba: At your service Government moves on Multi Channel service delivery

Let's face it - most citizens don't know much about how government works. They don't know which department or agency...

February 28th, 2003 Blair McQuillan

Public Sector Check-Up

Public Sector Check-Up

Our discussions with some of the nation's leading public-sector IT executives revealed that there was substantial commonality in their agendas....

February 28th, 2003 Grant Buckler

E-Government takes hold, but still a long way to go

E-Government takes hold, but still a long way to go

With the advent of e-government, the world is witnessing a remarkable transformation of government. From Ottawa to Oslo, Hong Kong...

August 31st, 2001 Graeme Gordon

Cross-Canada CIO Check-UP

Cross-Canada CIO Check-UP

NewfoundlandThe Internet currently dominates Newfoundland's information technology concerns. Harry Hutchings, the province's chief information officer, says security in an increasingly...

February 28th, 2001 Grant Buckler

IT and the Balanced Scorecard

IT and the Balanced Scorecard

During the mid-1990s, Robert Kaplan and Dick Norton developed the ideas for a Balanced Scorecard (BSC) approach to measuring long-term...

April 30th, 2000 Graham J. McFarlane

CRM: making every customer contact a marketing event

CRM: making every customer contact a marketing event

Delivering enterprise-wide, integrated Customer Relationship Management (CRM) is rapidly becoming a priority for many organizations.The objective is to consolidate and...

July 1st, 1999 Cal Rosen