Is CRM Dead?

Published: January 19th, 2006


Air travel to become more high-tech

Air travel to become more high-tech

Almost half the world’s airlines plan to offer some form of in-flight communications for passengers by the end of 2007,...

September 30th, 2005 James Niccolai

sales director, IVR self-service, Avaya

sales director, IVR self-service, Avaya

Call centre technology will evolve to such an extent over the next five years that callers will be perplexed by...

September 1st, 2005 Vanessa Ho

Trend update: Speech and voice self-service

Trend update: Speech and voice self-service

META Trend:Spurred by lower transaction costs, the adoption of speech-oriented industry standards (e.g., VXML, SALT) will accelerate during 2005-07 and...

August 21st, 2005 Elizabeth Ussher

Which government? For what?

Which government? For what?

Think Jeeves. Or better yet – Ask Jeeves. It’s that kind of approach that lies behind eContact, an Internet based...

September 30th, 2004 ToFyfe

ATG picks up CRM vendor Primus

ATG picks up CRM vendor Primus

Art Technology Group Inc. Tuesday announced plans to acquire Primus Knowledge Solutions Inc. in an all-stock transaction valued between US$30...

August 10th, 2004 Ann Bednarz

RadioShack portal opens door to data

RadioShack portal opens door to data

Margo Weeks got more of a collaboration enabler than she expected when she launched a portal to inspire teamwork and...

May 26th, 2003 Susan Maclean

Oracle lowers entry price for E-Business suite

Oracle lowers entry price for E-Business suite

Oracle Corp. has once again altered the pricing terms for its E-Business application suite, this time with the hope of...

April 3rd, 2003 James Niccolai

Beware that

Beware that

Slashing payroll might be standard business practice these days, but there's still no good way to tell the public -...

February 3rd, 2003 Paul McNamara

PeopleSoft reveals the naked enterprise

PeopleSoft reveals the naked enterprise

Despite skepticism surrounding the future of the Internet, enterprises needn't throw out the Internet baby with the dot-com bathwater, according...

October 31st, 2002 Ryan B. Patrick