Offering a seamless customer experience

A seamless shopping experience no longer means having your bags carried to your car. In today’s mobile world, customers expect...

Sponsored By: rangle.io

Retail Omnichannel Strategy

Retail Omnichannel Strategy

As the channels that bring customers to retailers are rapidly changing, so to are the trends and technologies that are...

January 9th, 2017 IT World Canada Team

Omnichannel is no longer optional

Omnichannel is no longer optional

By creating real-time visibility into all interaction types -- including digital and phone -- call centre agents and supervisors can...

March 19th, 2016 IT World Canada Team