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Articles Related to omnichannel

Your apps don’t talk to each other, and your customers can tell

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No matter what industry you are in, your business has almost certainly been influenced by consumers’ expectations to have a seamless personalized experience, across...
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Offering a seamless customer experience

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A seamless shopping experience no longer means having your bags carried to your car. In today’s mobile world, customers expect to shop across every...
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Retail Omnichannel Strategy

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As the channels that bring customers to retailers are rapidly changing, so to are the trends and technologies that are reshaping the global shopping...
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Omnichannel is no longer optional

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By creating real-time visibility into all interaction types -- including digital and phone -- call centre agents and supervisors can create customer experiences that...

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