Articles Related to multi-channel

Minnesota-based contact centre operator SatCom has tapped Montreal’s Quovim C3 to handle its existing Interactive Intelligence Customer Interaction Centre platform as well as new operations in Florida

New multilingual contact centre leverages Sun Ray thin clients to handle 15,000 calls a day

Service agencies across Canada are undergoing transformation to provide a new service delivery model that meets the needs of today's citizens. Nova Scotia, British Columbia and Ontario each share their restructuring initiatives at last week's Shifting Sands conference in Halifax.

On-demand hosted customer relationship management (CRM) and enterprise resource planning (ERP) vendor NetSuite Inc. is rolling out expanded e-commerce support capabilities as part of the latest release of its flagship software-as-a-service platform.

My company currently filters and monitors all incoming and outgoing corporate e-mail and has policies banning Web mail and instant messaging. What other controls do we need to protect against insider threats?

Triversity Inc., a Toronto-based software provider delivering integrated multi-channel, customer-centric solutions for the retail industry, in April announced the availability of Transnet 1.0, as a multi-platform file transfer solution connecting retail applications through a secure, seamless communications network.

Milton, Ont.'s Look Communications Inc. announced last month that the company was cutting 300 jobs, ...