Service-level agreements no longer enough

Service-level agreements no longer enough

Longtime readers know I'm a fanatic about service-level agreements. I regularly advise clients about SLA best practices, negotiation and enforcement...

December 3rd, 2008 Johna Till Johnson

Software innovation versus the WENUS

Software innovation versus the WENUS

Sheesh. I just read a blurb about this McKinsey article: “Some people are passionate about innovation, while others shy away...

May 25th, 2008 Craig Fitzpatrick

Tidal Software brings reporting to Scheduler tool

Tidal Software brings reporting to Scheduler tool

Application scheduling and performance management firm Tidal Software launched a product the company said would provide better insight into setting...

April 20th, 2008 Shane Schick

Five tips for mastering data governance

Five tips for mastering data governance

Business intelligence is a crucial tool for attracting and retaining customers, adequately measuring company performance, and delivering flexibility, challenges remain....

January 8th, 2008 Diann Daniel

VMWare, Oracle renew benchmark challenge

VMWare, Oracle renew benchmark challenge

Virtualization technology vendor VMWare Inc. is taking on Oracle in a benchmarking challenge that started with the latter claiming its...

November 25th, 2007 Manek Dubash

Green Grid delivers — for members only

Green Grid delivers — for members only

The Green Grid has produced three promised items, available to members only, and signed an agreement with the top U.S....

October 25th, 2007 Chris Mellor

IT value lies in business performance

IT value lies in business performance

The value of IT investment is its ability to support and improve business performance – period. Any discussion of IT...

September 30th, 2007 Andy Rowsell-Jones

Microsoft to offer voice, video monitoring

Microsoft to offer voice, video monitoring

One day after its collaborative lovefest with Cisco, Microsoft Tuesday wiped off the lipstick and came out swinging as it...

August 21st, 2007 John Fontana

Security experts evaluate scoring system

Security experts evaluate scoring system

A standardized and vendor-neutral system that measures IT vulnerabilities has been updated to help IT managers prioritize their response to...

July 19th, 2007 Rafael Ruffolo