Articles Related to IT service

The vice that can squeeze IS departments

Executives want to trim the IT budget but the rest of the company always wants more spending. Here’s how a skillful CIO can respond

Top 10 tech predictions for 2011 from IDC Canada

As an IT decision maker, these predictions give a good idea as to what you

A poorly designed IT service catalogue is your enemy

Pay as much attention to designing the front end as much as the back-end of your IT service catalogue. Bad design and lack of proper integration can net you unwanted negative publicity, warns an analyst with Enterprise Management Associates

Delivering IT services without

An ITIL V3 chief architect lists what organizations should do when sourcing new tools to support their IT service management strategies, and the things they should definitely avoid

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