Firm sets its Sites on groupware market

Firm sets its Sites on groupware market

With 5,000 to 6,000 employees and volunteers divided into committees, sub-committees and working groups, the Standards Council of Canada needed...

December 12th, 2002 Rebecca Reid

The high cost of handhelds

The high cost of handhelds

Gartner Inc. has a reputation for IT cost models that many IT managers find excessively high. But Gartner's most recent...

December 11th, 2002 Matt Hamblen

Hot help desks

Hot help desks

A survey of 270 Canadian CIOs has revealed that the hottest jobs in IT are in the help desk/end-user support...

October 31st, 2002 Rebecca Reid

IT transformed

IT transformed

It's Labor Day, so let's talk about the future of IT work. Maybe that doesn't sound like something with much...

September 2nd, 2002 Frank Hayes

ORHT creates virtual call centre

ORHT creates virtual call centre

What does an organization do when its help desk is in need of assistance? As paradoxical as it sounds, that...

June 13th, 2002 Albert Leonardo

Viacom chooses IBM for outsourcing deal

Viacom chooses IBM for outsourcing deal

Global media giant Viacom Inc. will outsource its help desk, data centre and call center operations in the United States...

May 5th, 2002 Juan Carlos Perez

Data explosion forcing users to seek mgmt. tools

Data explosion forcing users to seek mgmt. tools

IT executives and storage administrators facing an explosion of data continue to buy cheap disk space to deal with the...

April 4th, 2002 Lucas Mearian

Storage bosses need tools to manage data explosion

Storage bosses need tools to manage data explosion

IT executives and storage administrators facing an explosion of data continue to buy cheap disk space to deal with the...

April 4th, 2002 Lucas Mearian

Data explosion forcing users to seek mgmt. tools

Data explosion forcing users to seek mgmt. tools

IT executives and storage administrators facing an explosion of data continue to buy cheap disk space to deal with the...

April 4th, 2002 Lucas Mearian