Telcos must team together: study

Telcos must team together: study

Telecommunications companies need to team together and respond well to customer needs in order to remain competitive, according to an...

September 23rd, 1999 Kimberly Chapman

Hold the phone

Hold the phone

The traditional call centre is changing, and are now being dubbed "contact" or "transaction" centres. And rightly so, experts say.Limiting...

August 26th, 1999 Rebecca Maxwell

System Support

System Support

They came, they installed, they fled. The result was two weeks of downtime for the department.Lessons learned during the rollout...

June 3rd, 1999 Robert Ford

Chapters gives e-commerce advice

Chapters gives e-commerce advice

When bookstore Chapters launched its Web site in conjunction with The Globe and Mail last fall, it was a learning...

March 11th, 1999 Carol Neshevich