Reader’s Digest begins global CRM rollout

Reader’s Digest begins global CRM rollout

Reader's Digest (Australia) has developed a solution internally to aid customer relations management, with plans to roll out to Reader's...

November 14th, 2006 Michael Crawford

Don

Don

Remember Vonage? Back in May, the Internet VoIP company held its much-anticipated IPO, which investors and various pundits were predicting...

October 12th, 2006 Johna Till Johnson

Firms using BI at the frontlines

Firms using BI at the frontlines

COMMENT ON THIS ARTICLEBusiness intelligence (BI) is becoming more critical to decision-making across the enterprise, according to an executive survey...

September 18th, 2006 Jeff Jedras

Public sector customer service measures up to private

Public sector customer service measures up to private

Contrary to popular belief, government customer service is onpar with the private sector, according to a research reportreleased last week...

May 23rd, 2006 Lisa Williams

When it comes to IT, stick to what you know

When it comes to IT, stick to what you know

If they had to do IT all over again, some companies might decide not to do it themselves. It’s a...

March 2nd, 2006 Dan McLean

Seven surefire strategies for effective customer service

Seven surefire strategies for effective customer service

Play "follow the leader" - Cochran believes an organization's leaders set the tone for everything, good or bad, that takes...

February 15th, 2006 Rosie Lombardi

Piecing together the data management puzzle

Piecing together the data management puzzle

It might not really be a plummeting avalanche, but to many IT managers the growing mountain of data they face...

November 15th, 2005 Warren Lee

Service elusive in maze of voices

Service elusive in maze of voices

They say talk is cheap. Unfortunately, it’s not cheap enough. When we saw an opportunity to save money and get...

September 15th, 2005 Mark Gibbs

Centralized call centre approach pays off for Halton

Centralized call centre approach pays off for Halton

Citizen satisfaction with Halton region's call centre is remarkably high – and the municipality ascribes that to its centralized, coordinated,...

August 22nd, 2005 Brian Eaton