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For Facebook, there’s sending friend requests, and for Google Plus, you add people to your circles. But as anyone who...
A Canadian provider of a broad range of software solutions for organizations has strengthened its customer service offerings by buying...
Hello world! Welcome to my first IT World blog post. So you have an idea of what to expect, the...
When Humana CIO Bruce Goodman added chief service officer to his title in 2002, there were few archetypes for combining...
LAS VEGAS — Many companies are still struggling to come up with a social media strategy, let alone analyze those...
Next year's technology budgets are mostly flat, and cutting costs remains a top priority, but it's not all gloom and...
If the question “What do you want from me?” screams in your head throughout the day, it might be time...
Salesforce.com and Cisco Systems on Monday announced an offering for small and medium-size companies that integrates Salesforce.com's on-demand, customer-service software...
