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Articles Related to customer relationship management

Infrastructure

OpenText adds more HP assets as it looks to expand IT portfolio

Gary Hilson -
Adding more HP assets will help the company even further and enhance and differentiate their portfolio, according to an industry analyst
IoT

Canadian contact centre software provider snags its first U.S. customer

Gary Hilson -
Minnesota-based contact centre operator SatCom has tapped Montreal’s Quovim C3 to handle its existing Interactive Intelligence Customer Interaction Centre platform as well as new operations in Florida
Cloud

ERP landscape in transition as data security keeps some deployments on-premise

Gary Hilson -
NetSuite's updates to OneWorld recognize enterprise's multi-jurisdiction requirements as all vendors look to give customers modular deployment options for specific lines of business.
Careers & Education

Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

Gary Hilson -
The technology has seen double digit growth for nearly two decades, with many organizations using it as a means to improve competitive advantage through better customer service
Managed Services & Outsourcing

Case Study: Whistler Blackcomb and Samsung bring a new digital experience to the slopes

IT World Canada Team -
Download this case study to see how Samsung Canada worked with Whistler Blackcomb to take its guest experiences to new heights with the infusion...
Managed Services & Outsourcing

Case Study: Sport Chek® introduces retail lab powered by Samsung

IT World Canada Team -
Download this case study from Samsung to learn how an ultimate digital media solution was designed to deliver a superior customer experience, support a...
Cloud

Putting the i in CRM. The benefits to the individual and the entire business

IT World Canada Team -
How?  Download "Putting the i into CRM" to find out how Sugar CRM removes the constraints of licensing and silo'd work.  Learn how it...
IoT

Guidance for IT/Business Management – Powering Productivity

IT World Canada Team -
This whitepaper presents the business case for hosted PBX solutions (HPBX), delving  into the major challenges faced by faced by firms with respect to...

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