Canadian contact centre software provider snags its first U.S. customer

A Montreal-based contact centre software provider has landed its first customer south of the border, which includes supporting new operations...

May 9th, 2016 Gary Hilson

ERP landscape in transition as data security keeps some deployments on-premise

The days of massive, multi-year ERP deployments across the organization may be gone, but it doesn’t mean vendors have stopped...

December 15th, 2015 Gary Hilson

Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

A recent survey found that, surprisingly, a majority of users were satisfied with their IT help desk. Now a new...

July 23rd, 2015 Gary Hilson

Case Study: Whistler Blackcomb and Samsung bring a new digital experience to the slopes

Download this case study to see how Samsung Canada worked with Whistler Blackcomb to take its guest experiences to new...

October 29th, 2014 IT World Canada Team

Case Study: Sport Chek® introduces retail lab powered by Samsung

Download this case study from Samsung to learn how an ultimate digital media solution was designed to deliver a superior...

August 11th, 2014 IT World Canada Team

Putting the i in CRM. The benefits to the individual and the entire business

How?  Download "Putting the i into CRM" to find out how Sugar CRM removes the constraints of licensing and silo'd...

February 28th, 2014 IT World Canada Team

Guidance for IT/Business Management – Powering Productivity

Guidance for IT/Business Management – Powering Productivity

This whitepaper presents the business case for hosted PBX solutions (HPBX), delving  into the major challenges faced by faced by...

January 31st, 2014 IT World Canada Team

HP could shut out Oracle with Salesforce deal

HP could shut out Oracle with Salesforce deal

HP is reportedly set to sign a major deal with Salesforce, replacing the Oracle CRM systems it runs.According to press...

November 25th, 2010 Maxwell Cooter



Social CRM (customer relationship management) means including social networks as part of an existing traditional CRM strategy so organizations can...

April 21st, 2010 Kathleen Lau