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OpenText adds more HP assets as it looks to expand IT portfolio

Adding more HP assets will help the company even further and enhance and differentiate their portfolio, according to an industry analyst

Canadian contact centre software provider snags its first U.S. customer

Minnesota-based contact centre operator SatCom has tapped Montreal’s Quovim C3 to handle its existing Interactive Intelligence Customer Interaction Centre platform as well as new operations in Florida

ERP landscape in transition as data security keeps some deployments on-premise

NetSuite's updates to OneWorld recognize enterprise's multi-jurisdiction requirements as all vendors look to give customers modular deployment options for specific lines of business.

Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

The technology has seen double digit growth for nearly two decades, with many organizations using it as a means to improve competitive advantage through better customer service

Case Study: Whistler Blackcomb and Samsung bring a new digital experience to the slopes

Download this case study to see how Samsung Canada worked with Whistler Blackcomb to take its guest experiences to new heights with the infusion...

Case Study: Sport Chek® introduces retail lab powered by Samsung

Download this case study from Samsung to learn how an ultimate digital media solution was designed to deliver a superior customer experience, support a...

Putting the i in CRM. The benefits to the individual and the entire business

How?  Download "Putting the i into CRM" to find out how Sugar CRM removes the constraints of licensing and silo'd work.  Learn how it...

Guidance for IT/Business Management – Powering Productivity

This whitepaper presents the business case for hosted PBX solutions (HPBX), delving  into the major challenges faced by faced by firms with respect to...

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