A Montreal-based contact centre software provider has landed its first customer south of the border, which includes supporting new operations...
The days of massive, multi-year ERP deployments across the organization may be gone, but it doesn’t mean vendors have stopped...
A recent survey found that, surprisingly, a majority of users were satisfied with their IT help desk. Now a new...
Download this case study to see how Samsung Canada worked with Whistler Blackcomb to take its guest experiences to new...
Download this case study from Samsung to learn how an ultimate digital media solution was designed to deliver a superior...
How? Download "Putting the i into CRM" to find out how Sugar CRM removes the constraints of licensing and silo'd...
This whitepaper presents the business case for hosted PBX solutions (HPBX), delving into the major challenges faced by faced by...
HP is reportedly set to sign a major deal with Salesforce, replacing the Oracle CRM systems it runs.According to press...
Social CRM (customer relationship management) means including social networks as part of an existing traditional CRM strategy so organizations can...
