Quorum expands CRM reach for car dealers

Quorum expands CRM reach for car dealers

A Calgary-based maker of car dealer customer management software has expanded the number of third-party automotive-related applications that it integrates...

February 8th, 2013 Howard Solomon

The World Series and CRM

The World Series and CRM

(San Francisco's AT&T Park. Eric Broder Van Dyke photo, Shutterstock)  Do you often strike out with customers? Do they think you're...

November 1st, 2012 Howard Solomon

Mobile CRM lets retailers fight back

Mobile CRM lets retailers fight back

The Internet is a mixed blessing for some retailers. On the one hand, it's a great place to market you...

October 12th, 2012 Howard Solomon

Noble Systems buys ALI Solutions

Noble Systems buys ALI Solutions

Noble Systems Corp., a maker of unified contact centre solutions, has made its second acquisition of September. In this report from...

September 28th, 2012 Howard Solomon

Why not a CRM for insurance agents?

Why not a CRM for insurance agents?

It seems so obvious -- a customer relationship management application for insurance agents. After all, these people can't do business...

September 28th, 2012 Howard Solomon

What CIOs said at Dreamforce 2012

What CIOs said at Dreamforce 2012

Technology vendors like Salesforce always value feedback from their customers, but until today I had never heard a CIO come...

September 20th, 2012 Shane Schick

Customer engagement: The next buzzword

Customer engagement: The next buzzword

Customer relationship management applications have been around for years. But as this opinion piece by Christopher Bucholtz argues, CRM is...

September 7th, 2012 Howard Solomon

Sitemasher to play role in Salesforce Communities

Sitemasher to play role in Salesforce Communities

San Francisco-based Salesforce.com is taking its business social software Chatter and is allowing customers to create externally-focused networks in a new product...

August 15th, 2012 Brian Jackson

Appirio adds more Salesforce apps

Appirio adds more Salesforce apps

A San Francisco company that builds mobile applications for cloud platforms has added three more apps for Salesforce CRM.Appirio Inc,...

August 10th, 2012 Howard Solomon