London contact centre makes good call with Go ToAssist

London contact centre makes good call with Go ToAssist

Disparate systems from different vendors were tying up agents and technicians of a London, Ont. contact centre service firm Alliance...

April 26th, 2013

Microsoft adds heft to CRM

Microsoft adds heft to CRM

Microsoft Corp. is making it sure that it’s not going to play second fiddle to competitors in providing customer relationship management...

March 25th, 2013 Howard Solomon

WebFOCUS links business, social data in one screen

WebFOCUS links business, social data in one screen

Executives and front line workers get the benefit of viewing social media data and related business information on one screen...

March 22nd, 2013

Salesforce Chatter goes mobile

Salesforce Chatter goes mobile

Chatter, Salesfoprce.com’s enterprise social networking application, is going mobile with the company’s release today of a version of which can...

March 19th, 2013 IT World Canada Staff

SAP improves suite for marketing, sales and service

SAP improves suite for marketing, sales and service

  SAP AG has added new capabilities to its Customer OnDemand suite that it says helps businesses know their buyers...

March 5th, 2013 Howard Solomon

Avaya expands call centre solutions

Avaya expands call centre solutions

Call centres used to be a boring part of enterprises, often viewed by executives as a cost centre. Today, smart...

March 5th, 2013 Howard Solomon

Ottawa startup’s cloud service for meeting planners

Ottawa startup’s cloud service for meeting planners

A phone call has a number of virtues: It’s personal, precise and two-way. That’s if you get who you’re calling....

February 28th, 2013 Howard Solomon

Salesforce launches mobile cloud service

Salesforce launches mobile cloud service

Salesforce.com bolstered its mobile offerings with the launch on Tuesday of Service Cloud Mobile, a software product which aims to...

February 26th, 2013

ERP cost overruns still plague enterprise: Report

ERP cost overruns still plague enterprise: Report

Despite persistent reports of  rising enterprise resource planning expenditures, large companies are generally satisfied with the ERP software choices, according...

February 21st, 2013 Nestor E. Arellano