Crafting the best customer experience

TAMPA – There’s an e-word tossed around a lot here at this week’s IBM’s SmarterCommerce conference, and it’s not e-commerce:...

May 14th, 2014 Howard Solomon

SaaS delivers quick and long-term ROI, Forrester says

Some of us think of long-term value as an exercise in deferred gratification – short-term pain for long-term gain. A...

April 27th, 2014 Andrew Brooks

The link between the Internet of Things and CRM

When Google bought home connected device maker Nest earlier this month for US$3.2 billion, people wondered about the strategy. The...

January 31st, 2014 Howard Solomon

Salesforce.com throws support behind OpenStack

Cloud customer relationship management vendor Salesforce.com has thrown its support behind open source cloud platform OpenStack, the Wall Street Journal...

December 19th, 2013 Dave Webb

The State of Canadian SMB

What are Canadian businesses planning to spend their IT budget on this year? Will that budget be greater or lesser...

November 11th, 2013 IT World Canada

Making CRM more useful in the enterprise

Customer relationship management software is one of the oldest categories of applications in the IT industry. As soon as databases...

November 1st, 2013 Howard Solomon

CGI Federal VP says Obamacare site is working

The Web site for the United States Patient Protection and Affordable Care Act’s health insurance exchange, is still slow but...

October 24th, 2013 Nestor E. Arellano

Salesforce consolidates authentication, app access

Salesforce.com has released a cloud-based application which aims to help IT administrators consolidate user authentication and application access control into...

October 15th, 2013 Nestor E. Arellano

ITNavigator purchase to boost Avaya’s cloud offerings

Communications software provider Avaya Inc. is looking to beef up its cloud computing, contact centre, and social media monitoring and...

October 2nd, 2013 Nestor E. Arellano