Social CRM

Published: March 10th, 2010


What’s on Salesforce.com’s shopping list?

What’s on Salesforce.com’s shopping list?

Salesforce.com's move this week to raise US$500 million through a debt offering has observers speculating the on-demand CRM (customer relationship...

January 15th, 2010 Chris Kanaracus

Microsoft pushes switchover deal for CRM Online

Microsoft pushes switchover deal for CRM Online

Microsoft Corp. is trying to steal away Salesforce.com Inc. and Oracle Corp. CRM on Demand customers with a new offer...

November 4th, 2009 Chris Kanaracus

Ballmer outlines Microsoft’s business apps agenda

Ballmer outlines Microsoft’s business apps agenda

ORLANDO— “The biggest decision we’ve made is to push into business applications,” Microsoft CEO Steve Ballmer thundered from the keynote...

March 12th, 2008 Briony Smith

Microsoft enhances partner access to next CRM release

Microsoft enhances partner access to next CRM release

COMMENT ON THIS ARTICLEMicrosoft Corp. is previewing the next major version of its Dynamics CRM (customer relationship management) software, code-named...

January 10th, 2007 China Martens

Microsoft tailors Dynamics CRM for Office 2007

Microsoft tailors Dynamics CRM for Office 2007

Microsoft Corp. will release a new version of its Dynamics CRM (customer relationship management) software with functions that mesh with...

November 7th, 2006 Jeremy Kirk

From the Editor-in-chief

From the Editor-in-chief

CRM:a four-letter word?...

December 31st, 2002 John Pickett

Firms form CRM alliance

Firms form CRM alliance

Canada is not necessarily on the leading edge regarding CRM and other IT areas and can benefit from good ideas...

September 30th, 2002 IT Focus Staff

Siebel broadens CRM approach with new offering

Siebel broadens CRM approach with new offering

Siebel Systems Inc. will ship the latest version of its customer relationship management (CRM) eBusiness applications globally in the fourth...

September 30th, 2002 Laura Rohde

CRM cannot stand on its own

CRM cannot stand on its own

CRM - as the tech industry knows it - is dead, according to Steve Kostysher....

October 29th, 2000 Victoria Berry