SAP enterprise-class hosted CRM targets Salesforce.com

SAP enterprise-class hosted CRM targets Salesforce.com

While SAP AG is launching an on-demand CRM (customer relationship management) application for the enterprise that will compete with hosted...

March 1st, 2011 jeff jedras and chris kanaracus

Four dirty little secrets of marketing automation

Four dirty little secrets of marketing automation

In the heat of a sales cycle, marketing automation vendors tell you all the great news about how their systems...

December 6th, 2010 David Taber

HP could shut out Oracle with Salesforce deal

HP could shut out Oracle with Salesforce deal

HP is reportedly set to sign a major deal with Salesforce, replacing the Oracle CRM systems it runs.According to press...

November 25th, 2010 Maxwell Cooter

SAP puts mobile CRM on BlackBerry

SAP puts mobile CRM on BlackBerry

Germany-based software vendor SAP AG unveiled this week its Sybase mobile CRM (customer relationship management) app for the BlackBerry, calling it...

September 30th, 2010 Kathleen Lau

CRM prominent on Google Apps marketplace

CRM prominent on Google Apps marketplace

CRM (customer relationship management) software has established a significant foothold on Google's Apps Marketplace since its launch in March, according...

July 28th, 2010 Chris Kanaracus

Expand your CRM system: 3 paths to more power

Expand your CRM system: 3 paths to more power

Somebody brilliant once said that CRM systems are frameworks disguised as applications. Many an analyst has said that the best...

July 20th, 2010 David Taber

CRM problems come in threes

CRM problems come in threes

Some IT systems are designed and built without a lot of regard for the organizational structure of users. Of course...

May 21st, 2010 David Taber

Microsoft exec: We and users win with cloud

Microsoft exec: We and users win with cloud

Microsoft Corp. is firmly on the cloud-computing bandwagon and with good reason -- it can make more money by doing...

April 27th, 2010 Chris Kanaracus

SAP middleware gives customers

SAP middleware gives customers

SAP AG’s failure to maintain strong investment in its middleware offerings is a signal to customers to look to other vendors...

March 24th, 2010 Kathleen Lau