Centre Wellington Township uses xRM for automation

Centre Wellington Township uses xRM for automation

MISSISSAUGA, Ont. – An Ontario municipality is using the same Web services and software development kit behind Microsoft’s customer relationship...

June 7th, 2011 Shane Schick

SAP updates Sybase platform to build, manage mobile apps

SAP updates Sybase platform to build, manage mobile apps

ORLANDO—At SAP’s user conference, SapphireNow 2011, the German company continues to support its belief in the mobile device being today’s...

May 17th, 2011 Kathleen Lau

Microsoft increases pace of CRM release cycle

Microsoft increases pace of CRM release cycle

Microsoft is planning to increase the pace of releases for its Dynamics CRM (customer relationship management) software, according to a...

May 12th, 2011 Chris Kanaracus

Jive Software buys data-mining vendor

Jive Software buys data-mining vendor

Jive Software is buying data-mining startup Proximal Labs in a move that will help it derive deeper insights into social-networking...

April 13th, 2011 Chris Kanaracus

Social process monitoring is about data finding you

TORONTO—Just one week after San Francisco-based Salesforce.com announced they would buy social media monitoring vendor Radian6, an executive with the hosted...

April 8th, 2011 Kathleen Lau

SugarCRM acquires iExtensions

SugarCRM acquires iExtensions

SugarCRM has acquired iExtensions, which makes customer relationship management (CRM) software for IBM Lotus Notes users, in a bid to...

April 5th, 2011 James Niccolai

Radian6 gives Salesforce.com

Radian6 gives Salesforce.com

Salesforce.com’s move to acquire Canadian social media monitoring vendor Radian6 illustrates how the customer relationship management (CRM) market is increasingly...

March 30th, 2011 Kathleen Lau

Salesforce.com to buy social monitoring vendor Radian6

Salesforce.com to buy social monitoring vendor Radian6

Salesforce.com plans to buy social media monitoring vendor Radian6, whose technology tracks conversations occurring on social sites like Facebook, Twitter...

March 30th, 2011 Chris Kanaracus

Integrating Social Media Is Hard to Do

Integrating Social Media Is Hard to Do

Consumers check in on Foursquare. Your employees chat with customers on Facebook. Everyone tweets. Social media is everywhere, right? Not...

March 28th, 2011 Kim S Nash