SUBSCRIBE

Articles Related to Contact Centre

Cloud

Zoom to acquire cloud contact centre provider Five9 for $14.7 billion

Pragya Sehgal -
Zoom Video Communications has entered into a definitive agreement to acquire cloud-based contact centre solutions provider Five9, in an all-stock transaction valued at approximately $14.7 billion.
Cloud

Cisco contact centre survey reveals pain points

Lynn Greiner -
During these days of lockdown, contact centres are a company's lifeline for customers, and they're of necessity rapidly evolving.
Digital Transformation

Canada Suicide Prevention Service temporarily ceases text and chat help; seeks more funding

Brian Jackson -
After a pilot phase that demonstrated demand from across the country, the Canada Suicide Prevention Service is out of money and ceasing its web chat and SMS services.
IoT

Companies not adapting tech fast enough for customers: report

ITWorldCanada.com staff -
According to a recent report, companies must focus on improving the customer experience -- whether they like it or not

5 tech trends redefining the customer experience

IT World Canada Team -
Technology is at the core of the contact centre, and the key trends of 2016 revolve around the ways that great tech and great...
IoT

Real-time visibility

IT World Canada Team -
With an all-in-one solution, you can get a broad and specific view of what is happening in your contact centre -- and see near-instant...
IoT

Omnichannel is no longer optional

IT World Canada Team -
By creating real-time visibility into all interaction types -- including digital and phone -- call centre agents and supervisors can create customer experiences that...
Infrastructure

Avaya adds to contact centre solutions

Howard Solomon -
Experience Portal now supports two-way SMS and email as well as zoning

Stay on op - Ge the daily news in your inbox

SUBSCRIBE

Popular Stories This Week

ITWC Network

Follow Us

©

2024

IT World Canada. All Rights Reserved.

SUBSCRIBE