Articles Related to Contact Centre

Zoom to acquire cloud contact centre provider Five9 for $14.7 billion

Zoom Video Communications has entered into a definitive agreement to acquire cloud-based contact centre solutions provider Five9, in an all-stock transaction valued at approximately $14.7 billion.

Cisco contact centre survey reveals pain points

During these days of lockdown, contact centres are a company's lifeline for customers, and they're of necessity rapidly evolving.

Canada Suicide Prevention Service temporarily ceases text and chat help; seeks more funding

After a pilot phase that demonstrated demand from across the country, the Canada Suicide Prevention Service is out of money and ceasing its web chat and SMS services.

Companies not adapting tech fast enough for customers: report

According to a recent report, companies must focus on improving the customer experience -- whether they like it or not

5 tech trends redefining the customer experience

Technology is at the core of the contact centre, and the key trends of 2016 revolve around the ways that great tech and great...

Real-time visibility

With an all-in-one solution, you can get a broad and specific view of what is happening in your contact centre -- and see near-instant...

Omnichannel is no longer optional

By creating real-time visibility into all interaction types -- including digital and phone -- call centre agents and supervisors can create customer experiences that...

Avaya adds to contact centre solutions

Experience Portal now supports two-way SMS and email as well as zoning

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