Articles Related to centralized help desk

Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

The technology has seen double digit growth for nearly two decades, with many organizations using it as a means to improve competitive advantage through better customer service

One island, one city and one IT department

Amalgamating the technologies of 27 cities into one IT department is the task that the "new" City of Montreal faces, and it's a task that Computer Associates is familiar with.

One island, one city, one IT department

Amalgamating the technologies of 27 cities into one IT department is the huge task that the

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