CRM without the Allen keys

CRM without the Allen keys

With a little assembly work IKEA's Canadian contact centre has been outfitted with new tools, including customer relationship management (CRM)...

March 6th, 2003 Kristy Pryma

Hitachi’s C309H

Hitachi’s C309H

IDG News ServiceIf you thought your cool new WAP (wireless access protocol) handset was the latest and greatest in cellular...

July 17th, 2000 Martyn Williams