Follow Tweet This Facebook LinkedIn

Main menu

Skip to secondary content
Menu
  • Tech News
    • Last 48 Hours
    • Analytics
    • Artificial Intelligence
    • Careers
    • Cloud
    • Digital Transformation
    • Ecommerce
    • Education
    • Emerging Tech
    • Infrastructure
    • IT Workplace
    • Leadership
    • Managed Services & Outsourcing
    • Marketing
    • Mobility
    • Opinion
    • Privacy & Security
    • Public Sector
    • Software
    • Wireless & IoT
    • Women in Technology
    • Work from home
  • Resources
    • Reports and Whitepapers
    • News for CIOs
    • CIO Census
    • Digital Security Zone
    • Webinar Highlight Reports
    • Roundtable Highlight Reports
    • 2020 IT Salary Calculator
    • AI Directory
    • ITWC Talks
    • Featured Partner Content Hubs
    • Digital Magazines
    • Blogs
  • Events
    • CANADA’S TOP WOMEN IN CYBERSECURITY
    • CIO OF THE YEAR
    • MapleSEC
    • UPCOMING EVENTS
    • FLAGSHIP EVENTS
    • VIrtual Events
    • Webinars
    • Roundtables
    • All IT World Canada Events
  • Videos
    • President to President
    • All Tech Videos
  • Podcasts
    • Cyber Security Today
    • #Hashtag Trending
    • Leadership in the Digital Enterprise
    • CMO Talks
    • ITWC Podcast Network
  • Engage
    • Blogger Opportunities
    • 2020 Vision
    • Gartner Corner
    • About Us
    • Privacy Policy
    • Contact Us
  • Subscribe
#TRENDING
  • Analytics
  • Women in Tech
  • MapleSEC
  • Work from home
  • Morning Briefing
  • Cloud
  • Technicity WEST

OUCH! Free Content gets hurt by enabled Ad Blockers

Please consider unblocking us or Subscribe in support of our great non-gated content.

Tagged: call center

Digital Transformation

Top three trends driving customer-first call centres

Glenn Weir
Glenn Weir
@itworldca
Published: January 14th, 2021


Related Content

Sponsored By: Darktrace

The Florida water plant attack signals a new era of digital warfare — it’s time to fight back

COVID-inspired gadgets from CES 2021

Technicity WEST: Building on COVID’s silver lining

Everything you know about customer experience has changed

Tweets by itworldca

Follow
Tweet This Facebook LinkedIn google+

Subscribe
Resources CanadianCIO Digital Security CMO Digital CDN Magazine IT Salary Calculator LightningPR Webinars and Events Tech Research Partner Content
IT World Canada Community About Us Contact Us Technology Videos IT News IT Blogs Mobility News Cloud Computing Technology Topics ITWC Talks
ITWC Websites ITWC.ca Channel Daily News.com IT World Canada.com IT Business.ca Direction Informatique.com
© 2021 IT World Canada