When disaster strikes

When disaster strikes

Canadian companies know that an IT disaster is not an isolated event — it can have catastrophic consequences for an...

March 13th, 2007 Tim Wilson

And I say to myself ‘what a dangerous world’

And I say to myself ‘what a dangerous world’

COMMENT ON THIS ARTICLEThe IT folks at Louisiana State University have had some tough tests lately. They survived Hurricane Katrina...

January 1st, 2007 Mary K Pratt

Contact centres learn to adapt

Contact centres learn to adapt

If contact centres want to survive in today’s competitive landscape they must adopt advanced communications technologies. That was the message...

January 5th, 2006 Vanessa Ho

Contact centres becoming multimedia powerhouses

Contact centres becoming multimedia powerhouses

If contact centres are to survive in today’s competitive landscape they must adopt advanced communications technologies. That was the message...

November 30th, 2005 Vanessa Ho

Disaster Recovery: It could happen to you

Disaster Recovery: It could happen to you

As we watched the horrors of Hurricane Katrina unfold from the safety of our Canadian homes, it was tempting to...

November 30th, 2005 Ron Glen

Flu pandemic

Flu pandemic

A possible bird flu pandemic is causing growing alarm in many large Canadian organizations, say disaster recovery experts. Some are...

November 30th, 2005 Ron Glen

Involving the business in BC planning

Involving the business in BC planning

Reality strikesWhen it comes to business continuity planning, many organizations have a Utopian belief in the perfect functioning of their...

November 30th, 2005 John Pickett

Contradictions galore in business continuity planning

Contradictions galore in business continuity planning

Business users have conflicting views on their company’s ability to access critical information after a disaster or disruption. That’s the...

October 27th, 2005 Rosie Lombardi

The new business continuity

The new business continuity

Gone are the days when a comprehensive business-continuity plan meant mailing back-up tapes to a hot site a few miles...

September 15th, 2005 Joanne Cummings