Internet infrastructure targeted for attacks

Internet infrastructure targeted for attacks

Denial of Service attacks are still a major threat to the Internet and are becoming more serious as attackers are...

October 24th, 2001 Sam Costello

Siebel To Unwrap CRM Suite

Siebel To Unwrap CRM Suite

Dave Martinson is travelling to Chicago this week for one thing: To see Siebel Systems Inc. roll out its long-awaited...

October 1st, 2001 Ann Bednarz

EDS and GM announce call centre for the Sault

EDS and GM announce call centre for the Sault

EDS Canada and General Motors Corp. announced this week the creation of a Customer Interaction Centre (CIC) in Sault Ste....

August 24th, 2001 STEWART BROWN

EMC plans for more storage automation

EMC plans for more storage automation

It is common knowledge that, thanks to disappearing markets and an ailing economy, almost all facets of the networking sector...

August 23rd, 2001 Cindy Steinman

E-marketplaces offer technical challenges

E-marketplaces offer technical challenges

In just about every industry - from automobile manufacturing to chemical production - an electronic marketplace has been created to...

March 31st, 2001 Lee Copeland Gladwin

Customer service and chaos

Customer service and chaos

Customer service is supposed to be your defence against the big, bad world, the thing that stops your company from...

July 13th, 2000 Mark Gibbs

Customer relationship management still finding its legs

Customer relationship management still finding its legs

CRM, many analysts believe, will a bigger trend than even ERP was. One problem, however, is that everyone seems to...

November 18th, 1999 Gail Balfour

Customer relationships may be priceless

Customer relationships may be priceless

CRM, many analysts believe, will a bigger trend than even ERP was. One problem, however, is that everyone seems to...

November 18th, 1999 Gail Balfour