Customer experience optimization: the new CEO

Customer experience optimization: the new CEO

As an organization considers how best to implement CRM using the customer as the design point, it becomes clear that,...

November 13th, 2004 Elizabeth Roche

Bad times boost efforts to align IT, goals

Bad times boost efforts to align IT, goals

While corporations have aspired for years to more closely align IT investments with core business goals, the current harsh economic...

October 27th, 2004 Heather Havenstein

A cry for full-cycle governance

A cry for full-cycle governance

MIT's Peter Weill says that "an effective IT governance structure is the single most important predictor of getting value from...

April 17th, 2003 Susan H. Cramm

ROI: Whose job is it, anyway?

ROI: Whose job is it, anyway?

Recently, I conveyed the elements of a comprehensive return-on-investment program to the IT organization of a small but fast-growing company....

March 4th, 2003 John Berry

Gartner’s view for IT pros in 2003

Gartner’s view for IT pros in 2003

IT professionals should take time in 2003 to enhance their perceived value and better understand business priorities, Stamford, Conn.-based Gartner...

January 8th, 2003 Computerworld Staff

ICANN comes under fire at Senate hearing

ICANN comes under fire at Senate hearing

A Bush administration official said today that reform efforts by the organization charged with managing the Web's Domain Name System,...

June 11th, 2002 Patrick Thibodeau

Novell getting aggressive?

Novell getting aggressive?

More aggressive. More edgy. That is the road that Novell Inc. plans to take in the future, according to the...

April 4th, 2002 Cindy Steinman

Project management must be accountable

Project management must be accountable

Many techniques of developing and implementing Internet technologies came from the traditional world of software development. This includes version control,...

October 4th, 2001 Alan Knecht

Governments warned of potholes in the road ahead to e-government

Governments warned of potholes in the road ahead to e-government

From coast to coast to coast, the advantages of e-government are capturing the imagination of public service workers and appeasing...

September 30th, 2001 Melanie Collison