The word ‘customer service’ often elicits an image of a dingy, scripted and run-of-the-mill call center where customers aren’t given the attention they deserve (and a host to bad reception to make matters worse). Cisco’s modern customer experience blends collaboration technologies with scalable solutions to alleviate the mediocrity of business-to-client communications and puts the customer behind the wheel.
The multinational technology company has now developed a way to connect customers with real-time results through Cisco’s Collaboration Xperience Pack.
Providing a collaborative approach to customer service
With the Cisco Customer Collaboration Xperience Pack, businesses can provide multi-channel customer service that extends beyond a one-size-fits-all approach. By providing customers with multiple communication channels, such as email, web chat, voice, social networks and video, customers can rest assured that their voice is being heard.
Does cost reduction and accelerating innovation and growth sound appealing for your business?
Call centre agents can provide relief to customers through a single, customizable interface, and can access information and provide support in real-time. They’ll now be able to have rich conversations through any network and cut wait times in half.
Growing your global network
Through all the intuitive technological advancements companies will leverage, they won’t take away in-person interaction but enhance its value. By locating and connecting with the right experts and matching the client’s needs with the agent that is the best match for their queries, businesses can boost employee engagement and customer satisfaction.
It will also give employees the power to collaborate freely, in any way they choose. The virtual face-to-face environment makes it seem like you’re speaking to qualified agents no matter your location.
The difference between a successful organization and one that just gets by is the deliverance of a customizable, scalable and consistent customer experience that fosters customer relationships. Cisco’s Collaboration Xperience integrates voice, video and data into one seamless experience, allowing businesses to achieve the outcomes they want, when they want.