Rogers loses some business customer info in breach

A Rogers Communications staffer has apparently become the latest Canadian employee to fall victim to a phishing scam which resulted in the theft of customer data.

The company said that “human error” allowed an attacker to access to the account of one staffer who managed accounts of a “small number” of medium-sized business customers.

Patricia Trott, Rogers’ director of public affairs, said in an email to ITWC that the attacker was able to get the business agreements managed by the staff which included business name, address, phone number and pricing details of the corporate customers, but not personal or financial information.

According to the Globe and Mail, an anonymous person posted a zip file with copies of dozens of contracts on Sunday that apparently came from the account. The Globe saw the file and said the documents don’t include password information to accounts. However they do have some business customer telecom information such as the number of data and phone lines purchased.

Rogers [TSX: RCI.B] has notified the police about the intrusion. It has also put in additional security procedures.  “We take the privacy and security of our customers’  information very seriously.” Trott said, “and we will continue to review our policies and procedures.”

Although publicly-revealed data thefts at Canadian companies don’t amount to the millions of files that have been reported in the U.S., the country isn’t immune from attacks. Social engineering is a favoured way of skilled attackers to make their way into an enterprise.

Just over a year ago Symantec warned in a report that in 2013, 39 per cent of targeted spear-phishing attacks were sent to large enterprises of more than 2,500 employees. Thirty-one per cent targeted medium-sized firms and 30 per cent targeted SMBs.

Howard Solomon
Howard Solomon
Currently a freelance writer, I'm the former editor of and Computing Canada. An IT journalist since 1997, I've written for several of ITWC's sister publications including and Computer Dealer News. Before that I was a staff reporter at the Calgary Herald and the Brampton (Ont.) Daily Times. I can be reached at hsolomon [@]

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

ITW in your inbox

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

More Best of The Web