POSITION: Technical Support Specialist

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PRIMARY FOCUS: The position of a technical support specialist is to provide support to all end users in a Windows environment while maintaining Windows based servers as well. The position is required to support two locations in tandem with another technical support specialist.

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DATE POSITION AVAILABLE: Immediately

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KEY ACCOUNTABILITIES:

– Providing support for the customer’s day to day activities

– Telephone administration/support of remote clients

– Configuring workstations and deploying to the end user

– Install and maintain servers

– Working to complete project configuring servers and setting up network devices and

peripherals.

– Responsible for the backup strategy office wide, including ongoing maintenance and

Disaster Planning

–   Evaluate and develop cost effective solutions

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REGULAR WORK HOURS: 9am – 5pm

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TECHNICAL & BEHAVIOURAL SKILLS:

– Advanced working knowledge MS Office App. (Microsoft Excel, Word and the Internet)

– Logical and systematic-thinking skills within a technical environment

– Experience in the administration and troubleshooting of: Win 98-XP, WIN NT, WIN 2000,

Exchange Server, MS Outlook, MS Office, and Internet Explorer.

– Apple troubleshooting is would be an asset.

– Some working knowledge of Linux would be an asset

– BlackBerry, VPN and RAID experience

– Problem-management skills at a technical level

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EDUCATION & EXPERIENCE: 

– College diploma or University degree

– A+ certification would be an asset

– 1+ years of Technical Support experience

– Experience with LAN networking infrastructure technologies

– Must have a valid car license and car.

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INTERESTED? KNOW SOMEONE?

Enthusiastic individuals interested in applying for this position are encouraged to submit their application to Sonia Singh by March 26, 2010

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