IBM & CISCO – IP Telephony: Driving Business Value through Innovation


September 11, 2007 – Toronto, Ontario
May 31, 2007 – Calgary, Alberta
October 25, 2006 – Montreal, Quebec
October 19, 2006 – Ottawa, Ontario
October 17, 2006 – Toronto, Ontario

The early objective of IP convergence in the enterprise – reducing communications costs – has moved to more ambitious goals that support an increasingly mobile workforce and leverage the innovative applications made possible by converged solutions.

Examples and case studies showed how organizations increased employee productivity and customer satisfaction, while reducing costs by employing innovative practices that support voice, video and data integration.

Areas of Discussion Included:

• Review of business benefits of IP Convergence
• Applications that leverage voice, video and data integration
• Managing communications for mobile workers
• Improving customer care through enhanced call centre applications
• IP convergence and Security


Dan McLean
Editor-in-Chief and Publisher
IT World Canada

Guest Speakers:

Marc Seeman
Solutions Executive, Integrated Communications Services
IBM Canada

Dean La Riviere (September 11, 2007 – Toronto and May 31, 2007 – Calgary)
Director of Contact Centre Advocacy – Western Canada
Cisco Systems Canada

David Komaromi (September 11, 2007 – Toronto)
Manager, Technical Services
Fraser Milner Casgrain LLP

Bruce Beaurivage (May 31, 2007 – Calgary)
CIO and Privacy Officer
Prince Albert Parkland Health Region

Francis Beauchemin (October 25, 2006 – Montreal)
Business Development Manager, Unified Communications
Cisco Systems Canada

Derek Crossman (October 19, 2006 – Ottawa)
Business Development Manager of Unified Communications Sales
Cisco Systems

Rod Scotland (October 17, 2006 – Toronto)
Voice Solutions Sales Specialist
Cisco Systems Canada