IBM & CISCO – IP Telephony: Driving Business Value through Innovation September 11, 2007 – Toronto, Ontario May 31, 2007 – Calgary, Alberta October 25, 2006 – Montreal, Quebec October 19, 2006 – Ottawa, Ontario October 17, 2006 – Toronto, Ontario The early objective of IP convergence in the enterprise – reducing communications costs – has moved to more ambitious goals that support an increasingly mobile workforce and leverage the innovative applications made possible by converged solutions.Examples and case studies showed how organizations increased employee productivity and customer satisfaction, while reducing costs by employing innovative practices that support voice, video and data integration.Areas of Discussion Included:• Review of business benefits of IP Convergence • Applications that leverage voice, video and data integration • Managing communications for mobile workers • Improving customer care through enhanced call centre applications • IP convergence and SecurityModerator:Dan McLean Editor-in-Chief and Publisher IT World CanadaGuest Speakers:Marc Seeman Solutions Executive, Integrated Communications Services IBM CanadaDean La Riviere (September 11, 2007 – Toronto and May 31, 2007 – Calgary) Director of Contact Centre Advocacy – Western Canada Cisco Systems CanadaDavid Komaromi (September 11, 2007 – Toronto) Manager, Technical Services Fraser Milner Casgrain LLPBruce Beaurivage (May 31, 2007 – Calgary) CIO and Privacy Officer Prince Albert Parkland Health RegionFrancis Beauchemin (October 25, 2006 – Montreal) Business Development Manager, Unified Communications Cisco Systems CanadaDerek Crossman (October 19, 2006 – Ottawa) Business Development Manager of Unified Communications Sales Cisco SystemsRod Scotland (October 17, 2006 – Toronto) Voice Solutions Sales Specialist Cisco Systems Canada