George Gorsline is managing director of IT Initiatives in Toronto, where he advises on critical IT issues facing IT and business leaders. This includes advising organizations considering outsourcing, or who are evaluating how to improve and refresh existing vendor relationships.
He has developed and managed numerous outsourcing and vendor services arrangements in both the public and private sectors including for Interac, Toronto East General Hospital, a variety of universities, a national service bureau, and a vendor’s national support manager. Besides writing a column for CIO Canada
, George is a panelist at CIO conferences, serves as a judge for the CDN Magazine annual Channel Elite Awards program
, teaches in the George Brown College Technology program and is an instructor on vendor relationship management
for Tech Learning Space
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The traffic signal metaphor is useful for summarizing the status of projects, but only if you’re not afraid of the red lights
Most SLAs are too detailed and complicated, with dozens or hundreds of metrics, mostly technical measures taken at the IT provisioning end. But these are meaningless to the business user
Are you missing hiring the best people?
In a buyer’s market, people with experience and qualifications far exceed the job’s needs. It’s a great deal while it lasts, but this is a false economy
We must win the war on PowerPoint
Many IT managers have fallen into the trap of seeing the world as they present it, but not everything is “bullet-izable.”