Sam Costello

With an eye toward giving its users more ways to interact with their clients, Avaya Inc. has announced the release of its new Multimedia Contact Center customer relationship management (CRM) suite, which helps companies deal with their customers using the Web, e-mail, and phone.

Pledging to make life easier for database administrators, IBM Corp. Monday released 20 new database tools including a pair of autonomic

When computer security historians look back at 2001, the emergence of the Nimda and Code Red worms will likely sit close to the top of their significant events lists.

A "critical" flaw in Microsoft Corp.'s Exchange 2000 e-mail server could allow an attacker to send a message that could consume all of the server's processing resources, according to a new security alert issued Wednesday by Microsoft. The company has released a patch to fix the issue.

Yahoo Inc. offered fixes for two security holes in its Yahoo Messenger (YM) application late last week, holes that could have allowed an attacker to run code of their choice or modify content within YM on a vulnerable PC.

Neoteris took the wraps off the latest version of its Instant Virtual Extranet appliance, which adds support for terminal applications such as Telnet, native support for messaging programs such as Microsoft Outlook and Lotus Notes, and access to Web-enabled applications that use Java clients to run.

A security hole in the application used by Microsoft Corp. operating systems to debug programs while they are in use could allow an attacker to take control of applications running on affected systems, Microsoft said in a security bulletin Wednesday.

Virtual private networks were the order of the day May 20, with three companies announcing new products and services for the technology, including a new extranet service, antivirus policy enforcement and a managed VPN service for small businesses.