Rosie Lombardi

Virtually every assumption floating around about customer loyalty is just plain wrong, and this faulty thinking is the source of a lot of dysfunctional corporate behaviour, including sinking big bucks in customer relationship management (CRM) systems that fail to deliver any value.

Collaboration means more than a warm fuzzy feeling. It will be the central, defining business concept of a new type of borderless organization and the driving economic force in the 21st century. That

A new security survey being produced by Santa Monica, Calif.-based Rand Corporation on behalf of the U.S. Departments of Justice (DOJ) and Homeland Security (DHS) seeks to connect the islands of information available on information security into a more coherent whole.

Web developers and e-commerce specialists are the hottest positions, accounting for about 25 per cent demand at the national level. That's one of the key findings of a Canada-wide IT hiring trends tracking report recently released by CNC Global, a Toronto-based IT recruiting firm.

Canada's IT job market has picked up dramatically and in many ways is reminiscent of the hiring extravaganza of the dot com years.

How much does mobility really cost? CIOs and CFOs have different perceptions and priorities in this area, according to a recent study by CFO Research Services, the research arm of CFO Magazine, and Fiberlink Communications Group, a managed services provider based in Blue Bell, Pa.

While several major players

The idea of an autonomic, self-healing computer that mimics the way the nervous or immune systems work in humans is a tantalizing possibility. The stakes are high, and major vendors are devoting significant research efforts to developing autonomic systems.