Articles By Paul Lima

Dressing up wireless

Dressing up wireless

The next time you see a Bell Canada field technician up a pole pulling wires, don't be surprised if the...

September 6th, 2001 Paul Lima
On the wireless horizon

On the wireless horizon

Four years ago, Ryerson Polytechnic University purchased an old hotel adjacent to its campus in Toronto and converted it into...

April 19th, 2001 Paul Lima
Call centres start dialing up Voice-over-IP

Call centres start dialing up Voice-over-IP

Major telecommunications equipment manufacturers like Nortel Networks, Lucent Technologies and Cisco Systems are talking about Internet Protocol (IP) products that...

August 24th, 2000 Paul Lima
The billing game

The billing game

Understanding the ins and outs of telecom billing is crucial if enterprises want to get good value for their telecom...

July 27th, 2000 Paul Lima
Managing Customer Relationships

Managing Customer Relationships

The current push to deploy integrated customer relationship management systems will soon make the lives of network managers even more...

May 4th, 2000 Paul Lima
Sowing The Seeds of Success

Sowing The Seeds of Success

Although the term e-business has only recently entered the lexicon, many companies and organizations, especially Fortune 1000 firms, have used...

May 31st, 1999 Paul Lima
Betting on compliance

Betting on compliance

Warning, network managers: you have less than a year to test, adjust and retest your network hardware and applications for...

February 11th, 1999 Paul Lima
Empowerment leads to Y2K compliancy

Empowerment leads to Y2K compliancy

While some employees find it difficult to convince upper management the year 2000 (Y2K) crisis is looming, Deborah Jandrlich did...

February 11th, 1999 Paul Lima